Mitel Philippines – MEC Networks Corporation

Mitel MiVoice Business

MEC Digital — Wed, 16 Feb 2022 06:12:04 +0000

Simplifying All Your Communication and Collaboration Needs into a Single Subscription Offer

MiVoice Business brings your organization a complete communication, collaboration & customer experience solution which ensures employees can not only call, chat & video securely but vitally in today’s new way of working, feel connected regardless of whether they are sat next to each other in the office or remotely at home.

Key Benefits

SIMPLIFYING THE PROCESS WITH COMPLETE FLEXIBILITY

Total commercial and deployment flexibility via the simplicity of a subscription model or by a traditional upfront CapEx model, while also helping your modernization process by including the flexibility to stay on-premise, modernize to Private or Public Cloud.

COLLABORATION

Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, screen sharing, file sharing all with a consistent look and feel. Our web, mobile, and desktop applications keep all employees connected

VOICE

Rich PBX Features, advanced call controls, mobility, and IP desk phone options to enable you to talk from anywhere.

IDEAL FOR REMOTE WORKING

Users enjoy a consistent communications experience anywhere, anytime on any device. Easy to use & easy to expand when needed.

LEVERAGE THE POWER OF THE CLOUD

Benefit from Cloud-based Team Collaboration apps which ensure they are always up to date with the latest feature and security updates.

Key Features

● Single Enterprise Identity
● Dynamic Extension
● Single Number Reach

● Hot Desking
● Teleworker
● Flexible Deployment

● Auto-Attendant
● Flexible Day/Night Mode
● Call Routing

● Unified Messaging
● Flexible Music On Hold
● Enhanced Call Screening
● Embedded Meet Me Conferencing

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Mitel 6900 IP Series

MEC Digital — Wed, 26 May 2021 00:05:34 +0000

A versatile family of modern business phones designed for today’s mobile work style

The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features, and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

NEW “T” EDITIONS AVAILABLE: FIRST-OF-THEIR-KIND IP PHONES BUILT USING ANTIMICROBIAL TREATED PLASTICS

Built using plastics treated with an antimicrobial compound shown to inhibit the growth of certain viruses and bacteria on the phone’s plastic surfaces by up to 99.9% *
Redesigned handset that minimizes crevices and holes that might collect germs, dirt, and grime. Available in 6920t and 6930t model

KEY BENEFITS:

ELEGANT PHONES

Choose from expansive models to meet the needs of business users at every level

RICH ACCESSORIES

Tailor each phone to fit your working style with the industry’s largest accessory offering

ADVANCED FEATURES

Bridge the gap between the desk phone and mobile devices with MobileLink

OUTSTANDING AUDIO

Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience

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Mitel MiTeam Meetings

MEC Digital — Sun, 06 Dec 2020 21:31:55 +0000

Real-time video collaboration across time zones and geographies

KEY BENEFITS

Expand team interactions beyond the physical confines of your organization to include workers, partners, and customers from anywhere around the globe.
Unify disconnected communication channels with a single application to simplify collaboration.
Reduce the operational cost incurred from managing multiple communication tools.
Increase the value and productivity of your employee’s meetings.
Scale-up and down to fit your business needs with a dynamic cloud infrastructure.

KEY FUNCTIONALITY

Schedule meetings in advance with calendar integrations
Start live video sessions in seconds from a chat or call
Get a complete view of everyone in the meeting with a 16-person multiplane viewing
Grant center stage to presenters with active speaker windows
Display and whiteboard ideas in real-time with screen sharing
Keep track of important discussions with persistent chat logs

Meaningful Interactions, Anytime, Anywhere

Engage in immersive and interactive conversations no matter the time or place.

Make The Most of Every Meeting

Ensure that every meeting is productive with real-time chat logs, screen sharing, and file transfer.

Talk, Chat, and Video. All In One Place.

Seamless collaboration experience between voice, video, and chat all contained in a single solution.

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Mitel MiVoice Connect

MEC Digital — Tue, 07 Jul 2020 00:36:24 +0000

Make your job easier with Mitel MiVoice Connect

All of your communications and collaboration tools in one place

ONE-STOP FOR COMMUNICATION

MiVoice Connect makes all your communications available from a single hub on your desktop.

Work From Anywhere, Together

Collaborate in real-time with multi-party videoconferencing, desktop sharing and audio conferencing

Seamless Integration

Ease sales organization and data entry with Mitel IP phone integration to your CRM application

Do More, Spend Less

The low total cost of ownership. Get seamless and reliable communications and collaboration tool without breaking the bank

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Mitel Collaboration Solutions

MEC Digital — Mon, 08 Jun 2020 18:26:42 +0000

Work from anywhere with MiCollab + MiTeam Meetings

Voice, chat, and video capabilities you need to keep your team connected and productive.

Single point of access for all communication and collaboration

Video, voice, and chat in an integrated solution

Work from anywhere with web and mobile applications

Mitel MiTeam and MiCollab are made for workers who want to collaborate and communicate effortlessly. With a great team collaboration tool, you can stop wasting time switching between tools and bringing everything into one intuitive experience so you can focus on getting stuff done.

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5 Top Tips to Remote Working

MEC Networks Corporation — Thu, 16 Apr 2020 04:47:37 +0000

Work smart, wherever you are.

Remote working isn’t a new concept and businesses are slowly adapting and realizing that employees should have the flexibility to work from wherever they need to. It’s a positive move, for the business and your employees alike, so that it can always be business as usual — regardless of where everyone is located!

1.) Make sure the right tools are in place.

Combining a cloud-based solution, the right meeting tool, and an all-in-one workspace to enable team collaboration is key. Mitel has the perfect solutions to help you achieve this!

2.) Encourage and embrace a remote working culture.

One thing underpins all the tech, that’s the mindset and the behavior of you and your employees. It’s vital to encourage a flexible working culture to maintain productivity and enjoyment, from anywhere.

3.) Ensure your employees have everything they need to be able to work from home.

A successful remote working setup should emulate the normal office environment as much as possible, delivering the right mix of tools, solutions and processes with unfettered access, and a good connection to the team, customers and suppliers.

4.) Provide the right training so employees feel comfortable working outside of ‘the office’.

Unless employees are used to remote working it can be a bit daunting at first. Given the right advice, training, and support, there’ll be no stopping them!

5.) Stay in touch – communicate regularly with everyone.

Communication should be no different whether employees are based at the office or at home. Mitel’s MiTeam Meetings can ensure faultless transitions between voice, video and chat functionality so everyone can still feel part of the team.

No matter where your employees are, or what devices they’re using, it’s crucial to keep everybody connected and productive.

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Seamlesss And Secure Access For Your Remote Workers

MEC Digital — Mon, 16 Mar 2020 02:38:41 +0000

MiVoice Connect Edge Gateway

With MiVoice Connect, your company owns, maintains, and controls your business communications network. Its modular design distributes system intelligence across your entire network, ensuring superior reliability, ease of management and seamless connectivity —no matter how many locations and remote workers you have across the world.

Benefits

Consistent user experience for your office-based and remote employees
Removes the complexity of securing remote endpoints, including the elimination of a VPN requirement
Improved voice quality via RAST protocol

Solving Remote Worker Challenges

When it comes to remote employees, security is a top concern. Home or remote working environments can be more of a threat, and therefore, require VPNs, firewalls, and anti-virus programs to protect a company’s sensitive data. With the Edge Gateway, you can eliminate VPNs and third-party programs. It provides seamless and secure connectivity to your remote employees so they can benefit from the same, secure MiVoice Connect experience as your office workers.

Seamless User Experience

The Edge Gateway is fully integrated with endpoints and features of MiVoice Connect. Your remote employees will have full access to all unified communications capabilities – conferencing, collaboration, instant messaging, Outlook integration, call management, and softphone are all available, with the same experience no matter where you’re located.

RAST for Improved Voice Quality

By establishing a RAST tunnel to the Edge Gateway, IP400 series phones can provide the exact same functionality as if they were inside the corporate network. This protocol uses an encrypted tunnel that employs UDP to transport media packets to improve voice quality in less-than-ideal Internet conditions. This protocol falls back to TCP for media transport if UDP fails. TCP is used for signaling traffic.

Secure Endpoints

All traffic to and from the Edge Gateway is encrypted and combined with secure access to MiVoice Connect endpoints to provide you with peace of mind. The MiVoice Connect client links to both the reverse proxy and TURN servers in the Edge Gateway to offer a seamless remote experience. Reverse proxies, the intermediate proxy servers, provide internal server resources to requesting clients outside the corporate network. Outside clients interact with the proxy server as if it were the requested server and thus have no contact with the actual server providing the resources. Plus, none of the Edge Gateway-supported endpoints require the installation of a VPN client to work effectively and securely across your company’s private network.

WebRTC Support

WebRTC supports browser-based apps for media communications and file sharing. The Edge Gateway implements WebRTC, with the MiVoice Connect web collaboration app utilizing WebRTC for real-time communications with a compatible web browser.

Deployment & Licensing

The Edge Gateway is deployed in your DMZ, behind the external firewall and has two interfaces – one internal and one external. The internal one has one IP address whereas the external one has three IP addresses, one for each: RAST, Reverse Proxy, and TURN server. These three addresses must have same network mask and gateway. If you are a MiVoice Connect customer that has already deployed a Mitel Collaboration Service Appliance in your DMZ, you do not need to move the service appliance. Just add an Edge Gateway next to it in parallel. If you are new to MiVoice Connect, the Edge Gateway should go in the DMZ and the service appliance should go behind it in the corporate network.

To manage your Edge Gateway, you can easily do so through the MiVoice Connect Director. For advanced troubleshooting, the Connect Director can pass through to the Edge Gateway admin portal. The Edge Gateway itself is a free add-on to your company’s MiVoice Connect solution. You can run reverse proxies and use Connect apps remotely without purchasing any licenses. Licenses are required when you want to use softphones or desk phones remotely. However, licenses are included with MiVoice Connect Premier and Elite bundles. You can also buy remote media licenses a la carte. These are useful when you want to support guest users of the MiVoice Connect web collaboration app.

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Mitel: 6 Signs It’s Time to Update to Cloud Phone Technology

MEC Digital — Thu, 05 Mar 2020 03:38:15 +0000

It’s easy to get comfortable together with your communications system – until that moment after you realize you need more from it. Consider mobility, for instance. Just a couple of years ago, most employees worked from the office. Today, over half are likely to get on the go and work remotely at least some of the time. If your current communication system isn’t ready to handle the office exodus, that’s a glaring sign you’re due for a change.

The good news? A cloud phone solution, like MiCloud Connect, ensures employees can work and collaborate anywhere by delivering the newest in mobility.

But mobility is simply one problem solved by cloud phone technology. Chances are, your communications system is flashing yellow and red in other places similarly. A number of these warnings are harder to acknowledge than others. If you’ve noticed any of the following signs, now’s the time to form the switch.

6 Signs It’s Time To Upgrade Your Communications

You’re getting plenty of questions on security. This can be a hot topic both within the news and at weekly IT meetings. Protecting sensitive information may be a top priority. But if you’re not 100% confident in your communications system, you’ll want to ask vendors some hard questions. For example: Do they provide Secure Real-Time Transfer Protocol (SRTP), which ensures voice, web, and signaling traffic is encrypted? What platform are they using and what levels of security do they offer? At Mitel, we decided to amp up security by partnering with Google Cloud. Our customers have the benefit of the same reliable and trusted network infrastructure we all use for search and videos daily.

You operate in a regulated industry. In industries like healthcare or finance, compliance looms large. Violations are expensive and may tarnish your reputation. However, once you work with a cloud phone provider committed to making sure high levels of security and protecting sensitive data, you’ll ease your IT burden. MiCloud Connect, for instance, is certified to satisfy the insurance Portability and Accountability Act (HIPAA) standards and service Organization Control Type II (SOC 2) compliance, helping you adhere to even the foremost stringent requirements.

High traffic is reducing the standard of your communications. People might run on coffee, but business is powered by a reliable and consistent network. Slow-downs, dropped calls and low-quality video impede conversations, frustrating employees and customers. Ask about the provider’s data. As a point of reference, Mitel has 99.995 percent uptime backed by SLAs and financial penalties if we don’t meet these standards. Other important items to seem for during a reliable solution are Tier 4 data centers with several layers of redundancy and multiple connectivity options with automatic failover. With these built-in capabilities, employees work fast and never miss an opportunity to drive customer satisfaction higher.

Cloud phone technology helps business adapt to change

Business is booming, so your company is growing – fast. Ask yourself how difficult it’s to add or remove lines and users to your current system. If it requires a call to the seller anytime you would like to make a change, then it’s time for a cloud phone solution. the beauty of the cloud is that it’s very easy to regulate new conditions. You’ll add or remove seats and upgrade permissions in real-time, which suggests your business is more agile. A scalable solution keeps you competitive, while also offering flexible pricing plans so you’ll stay within budget.

It’s getting harder to satisfy client expectations. During a competitive market, it’s only too easy to fall behind without integrated collaboration tools. A stellar customer experience builds loyalty, but it is often difficult to deliver when employees are taking extra steps to share documents or discuss issues. When collaboration is made into communications, it’s easier for employees to exceed customer expectations. For instance, with click-to-join access for web, audio, and video conferencing, a product manager can convene his team to resolve a pressing issue quickly, getting goods within the hands of consumers at the proper moment. Additionally, a persistent workspace with chat, tasks, and file-sharing gives teams the power to collaborate in real-time. When employee collaboration is simple and seamless, customers get answers faster and satisfaction soars.

Managing multiple licenses is keeping you very busy. There are better ways to spend some time. With a cloud phone solution, you’ll mix and match license types on one plan. Need a contact center? Collaboration tools? It’s simple to add licenses on-demand and manage each user via their own profile. And since your cloud provider is responsible for infrastructure, you don’t need to worry about maintenance or carry the value of unused equipment or lines. Plus, budgeting on an operating expenses (OpEx) model is predictable and simple.

All signs point to cloud phone technology

If any of those signs are flashing red or yellow in your organization, it’s time to begin exploring what cloud phone technology can do for your business. A solution like MiCloud Connect will adapt to your business needs, ensuring you stay current with the latest technology – and keep customer satisfaction at all-time highs.

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Mitel: Questions To Ask Your Vendor About Secured Communications

MEC Digital — Wed, 30 Oct 2019 06:54:44 +0000

5 Questions Ask To Your Vendor About Secure Communications

Are your communications secure?

Secure communications can defend your business from the harm and destruction of a data breach. And it’s not only for healthcare providers – even daily workplace emails and phone calls can contain information that matters to your customers.

A business that fails to secure its communications is in peril of losing client confidence, that means customers, and future customers, won’t be likely to trust that business.

To ensure secure communications, search for a communications system that can defend the data shared inside your business and beyond. Here are a couple of questions you can raise your vendor to make sure you’re getting the most effective security:

1. What Infrastructure Is Your System Hosted On?

A strong cloud communications provider will be leveraging a best-in-class infrastructure to make sure the very best level of security. This saves you time and resources that can be focused on performance and innovation instead of management and maintenance. Search for a secure communications software system, such as MiCloud Connect, built on Google Cloud, to integrate with the programs you already use.

2. Can Your Communications Software Handle Mobile Securely?

Working on the go is a growing norm, which means mobility is even more vital for a communications system. However, a mobile system doesn’t always mean it’s secure. Make sure you can take your system on the go to keep working while away from the workplace, without sacrificing your in-office functionality and security.

3. Is Your Communications Software Certified HIPAA-Compliant?

Certified HIPAA and SOC 2 compliant software guarantees that your data is encrypted in transit and at rest, with anti-virus protection and security protocols that adhere to the most rigorous data compliance standards. In creating MiCloud Connect, we worked with third-party auditors to meet restrictive compliance needs and passed strict safeguards and confidentiality tests to make sure the privacy and safety of your data.

4. How Do You Monitor Your System?

Your cloud communications provider ought to have a Network Operations Center, a location that regularly monitors a telecommunications network, all day, every day. Do they support it in-house or out-source? What tools and analytics are they leveraging to stay ahead? Top providers are predictive and proactive, not reactive.

5. How Do I get Informed Of Any Issues?

No system is perfect, problems will appear, but if they do occur with your communications system, you need to know about it quickly. Transparency is everything. Is your provider proactive in their communications? how do they alert you once issues arise? Is there a public site where you can stay up to date regarding any problems and their solutions?

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Mitel: Omnichannel Vs. Multichannel, Which One’s Better?

MEC Digital — Tue, 24 Sep 2019 08:23:34 +0000

A recent study discovered that 69 percent of web users would consult their smartphones for product reviews in-store rather than search out a sales associate. More than half would also buy deals on their smartphones while in the store.

These statistics prove that businesses, especially retailers, ought to give multiple channels for customers to interact and communicate with them. But while numerous organizations support more than one channel, several aren’t doing it effectively.

This is where the distinction between omnichannel and multichannel becomes vital. These terms are thrown around for years, however, there’s usually confusion over precisely what they mean. While they have similarities, there’s also an enormous difference⁠—and that can make or break your business.

Let’s take a more in-depth look at what each term means, why omnichannel is the better approach for your business, and how the correct technology will get you there.

The Basics: The Distinction Between Omnichannel And Multichannel

Both omnichannel and multichannel involve selling products or services across more than one channel; after all, your business has both a physical and digital presence. The main distinction comes right down to the customer experience.

In the multichannel universe (where most businesses live), the various channels aren’t connected. You will have a physical and a digital store, however, each one has its inventory. Customers might not be able to return online purchases within the physical store.

When it comes to communications, the multichannel experience is again siloed. A client can’t simply switch from one method of communication to another. They need to start the conversation all over again and repeat their info, which results in frustration and wasted time.

The omnichannel experience, on the opposite hand, breaks down these siloes. The customer experience takes center stage and is seamless. Customers will engage with products and services while moving between channels without any interruption in their journey. This applies to browse for products and services as well as communication. Once you break down these barriers, the benefits of omnichannel over multichannel are clear.

5 Advantages of Omnichannel

The omnichannel customer experience outperforms multichannel in many ways. Here we focus on the main advantages when it comes to communicating and delivering superior client service.

Create a customer experience hub. With an omnichannel approach, your contact center transforms into a hub, giving agents and executives a full view of the customer journey. When interacting with customers, the hub has the power to seamlessly transition from one communications channel to another.

Reps can send an SMS to a client in the middle of their chat session. Or they can switch from chat to a voice call with one click⁠—without losing any client details in the process.

Gain a deeper understanding of customers. the combination of cloud communications, machine learning, and AI permits businesses to analyze client communications across all channels, together with social media. Identify potential issues and client complaints so they can be addressed before becoming a true issue.

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Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premier technology provider.

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