Axis Communications Increases Product Warranty to 5 Years


Axis Communications announces a new 5-year product warranty at no extra cost.

This increase from the previous 3-year warranty is a result of the company’s commitment to providing high-quality products and cost-efficient, trouble-free ownership.


Axis has long offered an excellent hardware warranty service covering defects in design, workmanship, and material under normal use for 3 years from the date of purchase, depending on the product.  Now, customers can take advantage of a 5-year Axis warranty service free-of-charge. Valid for purchases shipped from Axis to the original purchaser on or after 1 April 2020, this new warranty ensures additional years of added peace of mind.

Key Features

  • 5-year product warranty
  • Trouble-free ownership
  • Better control of overall costs
  • Enhanced RMA support
  • First-class quality and support

How about AXIS Network Video Recorders?

We are glad to announce also that Axis’ Network Video Recorders, Appliances, and Desktop Terminals follow the new warranty policy, in place since October 1st. This means that all products shipped from CLC after April 1, 2020, will include a 5-year warranty*. This is proof that we are confident with the quality of our products and feel secure to offer such service at no additional cost.


*Surveillance class hard drives included in some products include 3-year limited hardware warranty. See datasheet or axis.com/warranty for details. 

AXIS Camera Station licenses tied to hardware

AXIS Camera Station licenses included in Axis Recorders and Appliances are, as of 1 October, tied to the hardware they are sold with. Meaning they cannot be transferred to a different hardware from the license portal. More information about warranty coverage details for each product can be found on the respective products’ datasheets.


AXIS Device Manager now offers the possibility to display the available Warranty period for any devices managed by ADM. In order to be able to retrieve this information, ADM requires the user to provide their My Axis account credentials.

The new 5-year warranty service ensures you get the most out of your investment with years of hassle-free ownership. We promise you first-class quality, reliability, and support with our excellent hardware warranty service.


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