Mitel: 5 Best Practices for Digital Transformation Success and Speed

mitel blog post

Digital transformation, or DX, is everywhere—from hospitality to retail to enterprise. However, as a result of technology implementation moving quickly, it’s no secret that speed is the currency for companies undergoing digital transformation.


In being, moving business operations to a lot of digital and user-savvy functionality is way easier said than done. So, without obtaining lost within the process, however precisely will companies execute this transformation swiftly and successfully?


Companies ought to think about the following best practices when wanting to implement a flourishing and speedy organization-wide strategy:

1.) Engage People from the Beginning

Digital transformation is about individuals, data, and technology. The people factor, if overlooked, is often coming for a DX strategy. Businesses have to be compelled to excite and inform their workers concerning these objectives by including them from the beginning.


As a natural driver of cultural modification, digital transformation stands to impact not solely the way a business operates, but also the method the business thinks about operations. It needs a culture that’s receptive to change and continuous improvement.


First and foremost, companies should work with employees to connect them with tools that foster productivity and a collaboration platform that allows efficient communications. This keeps projects on pace by enabling workers to leverage the power of their combined knowledge to increase productivity.


Another way to boost productivity is by automating processes wherever doable to alleviate a number of employees’ workloads. this can offer them additional bandwidth to spend time doing purposeful work, like collaborating with colleagues and interfacing with customers.


Organizations enacting these kinds of changes can have higher possibilities of success if they create the effort to involve workers from the beginning and clearly communicate however the changes stand to enhance daily work.

2.) Align Objectives and Establish Clear Goals

This is a consideration not talked about in the industry nearly enough. It’s straightforward for this step to slide through the cracks, however, it’s essential for teams to establish a baseline and determine what they’re hoping to accomplish with their DX initiatives.


Companies that have an agreed-upon answer to the question, “what is the end goal?” can have a robust foundation for deciding centered next steps. Distinguishing the end goal helps companies prioritize their projects and next steps, which subsequently informs the roadmap they’re going to use to trace their projects.


It is also useful for keeping individual groups on the right track throughout their projects by serving as a point of reference to inform them of what their project ought to ultimately accomplish. Is it regarding customer success or partner enablement? By doing this up-front, companies can have less internal friction, which in turn can offer them space to act on multiple parallel initiatives among the program that all map back to a similar goal.


Once an initiative is complete, this also provides a clear benchmark which will serve to prove whether or not the initiative was successful and help to spot any outstanding needs.

3.) Think Business-First

CIOs and IT departments are best-equipped to guide technology transformation as a trustworthy arm of the business; but, it’s very necessary for them to approach this with a business-first mentality.


Companies ought to produce a balanced IT department that has both technology specialists and business-minded professionals. By combining business with IT, the team can have each the technical skills needed for the project and also the necessary business context to keep the team focused on the end-goal (i.e. customer needs and organizational goals). This enables additional efficient processes, which are a few things we at Mitel discovered very early once undergoing the beginning stages of our own digital transformation.


To combat this, we created the IT Business Technology cluster to combine the strengths of IT specialists and business-minded professionals to maneuver our digital transformation forward.

4.) Synchronize Efforts

With speed as the currency for a prosperous digital transformation, business leaders ought to expect to own several projects happening right away. they are tasked with managing multiple projects in parallel streams to additional increase speed and guarantee teams are staying on track to fulfill deadlines.


Understanding this can be extraordinarily necessary, notably for international corporations that require to be cautious to not discount additional synchronization challenges that go with working across regions and addressing the customer wants that adjust consequently.


At any organization, there also are certain to be times once comes to contend for equivalent resources from each the IT and business sides. in addition, groups ought to work along to proactively address potential availability problems with key systems and platforms that require to be operational for the project’s go-live date. this can be a sensible way to avoid issues each as multiple teams are completing projects once they reach the Go Live date.


A big factor to success with synchronized efforts is enabling employees to work along throughout the process of managing multiple projects at only once (another reason communication and collaboration are crucial for success). it’ll be key for business leaders managing a variety of DX projects to keep these factors in mind.

5.) Make It Easy For Customers And Partners

With several DX initiatives – as well as ours at Mitel – the end goal is customer success. whereas a company’s product or solution is traditionally considered the foremost necessary factor in customer satisfaction, the customer’s experience reaching out to support throughout or after the purchasing process is simply as necessary.


Companies ought to ask themselves, “What reasonably tools will we have a tendency to offer our clients/partners to boost their expertise doing business with our organization?” whether or not it’s a customer or partner portal or an internet store or ticketing system, firms ought to assess whether or not they area unit effectively providing customers associated partners with an economical means of doing business with them. What’s their expertise on the platform? What forms of automation tools would improve their experience?


Companies ought to offer customers and partners a simple, automated way to interact with them if they would like|they require} to buy a service or need support. Organizations ought to take into account all of the above best practices for a successful, speedy digital transformation. Like any technology implementation, a full organization-wide DX effort needs that business leader to establish goals, offer employees the tools they need, and perpetually keep customers and partners top of mind.

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