Cloud phone technology helps business adapt to change
Business is booming, so your company is growing – fast. Ask yourself how difficult it’s to add or remove lines and users to your current system. If it requires a call to the seller anytime you would like to make a change, then it’s time for a cloud phone solution. the beauty of the cloud is that it’s very easy to regulate new conditions. You’ll add or remove seats and upgrade permissions in real-time, which suggests your business is more agile. A scalable solution keeps you competitive, while also offering flexible pricing plans so you’ll stay within budget.
It’s getting harder to satisfy client expectations. During a competitive market, it’s only too easy to fall behind without integrated collaboration tools. A stellar customer experience builds loyalty, but it is often difficult to deliver when employees are taking extra steps to share documents or discuss issues. When collaboration is made into communications, it’s easier for employees to exceed customer expectations. For instance, with click-to-join access for web, audio and video conferencing, a product manager can convene his team to resolve a pressing issue quickly, getting goods within the hands of consumers at the proper moment. Additionally, a persistent workspace with chat, tasks and file sharing gives teams the power to collaborate in real-time. When employee collaboration is simple and seamless, customers get answers faster and satisfaction soars.
Managing multiple licenses is keeping you very busy. There are better ways to spend some time. With a cloud phone solution, you’ll mix and match license types on one plan. Need a contact center? Collaboration tools? It’s simple to add licenses on-demand and manage each user via their own profile. And since your cloud provider is responsible for infrastructure, you don’t need to worry about maintenance or carry the value of unused equipment or lines. Plus, budgeting on an operating expenses (OpEx) model is predictable and simple.
All signs point to cloud phone technology
If any of those signs are flashing red or yellow in your organization, it’s time to begin exploring what cloud phone technology can do for your business. A solution like MiCloud Connect will adapt to your business needs, ensuring you stay current with the latest technology – and keep customer satisfaction at all-time highs.