Mitel: 6 Signs It’s Time to Update to Cloud Phone Technology

It’s easy to get comfortable together with your communications system – until that moment after you realize you need more from it. Consider mobility, for instance. Just a couple of years ago, most employees worked from the office. Today, over half are likely to get on the go and work remotely at least some of the time. If your current communication system isn’t ready to handle the office exodus, that’s a glaring sign you’re due for a change.

The good news? A cloud phone solution, like MiCloud Connect, ensures employees can work and collaborate anywhere by delivering the newest in mobility.

But mobility is simply one problem solved by cloud phone technology. Chances are, your communications system is flashing yellow and red in other places similarly. A number of these warnings are harder to acknowledge than others. If you’ve noticed any of the following signs, now’s the time to form the switch.

6 Signs It’s Time To Upgrade Your Communications

You’re getting plenty of questions on security. This can be a hot topic both within the news and at weekly IT meetings. Protecting sensitive information may be a top priority. But if you’re not 100% confident in your communications system, you’ll want to ask vendors some hard questions. For example: Do they provide Secure Real-Time Transfer Protocol (SRTP), which ensures voice, web and signaling traffic is encrypted? What platform are they using and what levels of security do they offer? At Mitel, we decided to amp up security by partnering with Google Cloud. Our customers have the benefit of the same reliable and trusted network infrastructure we all use for search and videos daily.

You operate during a regulated industry. In industries like healthcare or finance, compliance looms large. Violations are expensive and may tarnish your reputation. However, once you work with a cloud phone provider committed to making sure high levels of security and protecting sensitive data, you’ll ease your IT burden. MiCloud Connect, for instance, is certified to satisfy the insurance Portability and Accountability Act (HIPAA) standards and service Organization Control Type II (SOC 2) compliance, helping you adhere to even the foremost stringent requirements.

High traffic is reducing the standard of your communications. People might run on coffee, but business is powered by a reliable and consistent network. Slow-downs, dropped calls and low-quality video impede conversations, frustrating employees and customers. Ask about the provider’s data. As a point of reference, Mitel has 99.995 percent uptime backed by SLAs and financial penalties if we don’t meet these standards. Other important items to seem for during a reliable solution are Tier 4 data centers with several layers of redundancy and multiple connectivity options with automatic failover. With these built-in capabilities, employees work fast and never miss an opportunity to drive customer satisfaction higher.

Cloud phone technology helps business adapt to change

Business is booming, so your company is growing – fast. Ask yourself how difficult it’s to add or remove lines and users to your current system. If it requires a call to the seller anytime you would like to make a change, then it’s time for a cloud phone solution. the beauty of the cloud is that it’s very easy to regulate new conditions. You’ll add or remove seats and upgrade permissions in real-time, which suggests your business is more agile. A scalable solution keeps you competitive, while also offering flexible pricing plans so you’ll stay within budget.

It’s getting harder to satisfy client expectations. During a competitive market, it’s only too easy to fall behind without integrated collaboration tools. A stellar customer experience builds loyalty, but it is often difficult to deliver when employees are taking extra steps to share documents or discuss issues. When collaboration is made into communications, it’s easier for employees to exceed customer expectations. For instance, with click-to-join access for web, audio and video conferencing, a product manager can convene his team to resolve a pressing issue quickly, getting goods within the hands of consumers at the proper moment. Additionally, a persistent workspace with chat, tasks and file sharing gives teams the power to collaborate in real-time. When employee collaboration is simple and seamless, customers get answers faster and satisfaction soars.

Managing multiple licenses is keeping you very busy. There are better ways to spend some time. With a cloud phone solution, you’ll mix and match license types on one plan. Need a contact center? Collaboration tools? It’s simple to add licenses on-demand and manage each user via their own profile. And since your cloud provider is responsible for infrastructure, you don’t need to worry about maintenance or carry the value of unused equipment or lines. Plus, budgeting on an operating expenses (OpEx) model is predictable and simple.

All signs point to cloud phone technology

If any of those signs are flashing red or yellow in your organization, it’s time to begin exploring what cloud phone technology can do for your business. A solution like MiCloud Connect will adapt to your business needs, ensuring you stay current with the latest technology – and keep customer satisfaction at all-time highs.

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