In this blog, you will get a glimpse into how smart edge monitoring enables businesses to handle IT’s most prominent challenges in problem identification and resolution within complicated, multivendor settings.
Back in the early days of the pandemic, the workforce had no choice but to dramatically adapt to a work-from-home posture. But when restrictions were gradually loosened and as cases went down, organizations began to bring some of their workers back to the office while following a rotational scheme. This hybrid mix of remote and on-site work has become the new normal.
A study from Accenture found that 63 percent of high-growth establishments have adopted a hybrid work model. These companies have prioritized guaranteeing that their workforce is both healthy and productive—a strategy that is producing bottom-line benefits.
The same study found that 83 percent of employees, in general, have taken a liking to the hybrid model. What is interesting is that digitally native Gen Z employees wanted some onsite work. The report disclosed that 74 percent of Gen Z respondents preferred to interact with coworkers in person, while 68 percent of baby boomers and 66 percent of Gen Xers expressed a desire to work in a hybrid model.
The Hybrid Work Model Highlights the Demand to Provide a Good End-User Experience
As more and more workers are asked to embrace a hybrid work model, it is crucial to guarantee that they have the tools needed to perform their jobs effectively. This means collaboration tools and enterprise applications must supply an excellent end-user experience.
Unified communications and collaboration (UC&C) systems are progressively being relied upon in this hybrid setting. Another survey found that 76 percent of workers use video conferencing for remote work. As corporate infrastructures become more complicated, depending on numerous vendors to give critical services both to home and office workspaces, IT encounters a considerable challenge in being able to recognize and resolve issues quickly.
With an expanding list of applications, including software as a service (SaaS), unified communications as a service (UCaaS), and data center-based services running at the edge, IT teams are under pressure to ensure the end-user experience. To achieve this, they need complete visibility and integrated analysis throughout the transaction ecosystem.
Many Edges, Little Visibility
With multiple edges in today’s IT environments, there are cracks in visibility that make it challenging to discern whether problems are occurring at the client edge, network edge, or data center/cloud service edge.
Traffic issues at these edges produce consequences such as delayed logins, slow responsiveness, and even outages in critical enterprise applications. Each of these can potentially affect worker productivity and customer service negatively.
As a result of the little visibility across a considerable number of edges, IT needs vendor-agnostic instruments that can speedily determine the origin of issues. Smart edge monitoring is the answer to this dilemma.
The Strength of Managing Packet Data at the Edge and Synthetic Testing Data
Smart edge monitoring is the result of carrying packet data, assembled at the edge, together with synthetic testing. NETSCOUT Smart Edge Monitoring is a novel, patent-pending architecture that delivers complete visibility and insights for IT teams to guarantee the highest-quality worker digital experience for any network or application, regardless of where users execute their jobs.
When performance issues start to materialize for the remote user, smart data transaction tests alert IT of a possible concern, which can be rapidly fixed via the solution’s robust service triage workflows. Early detection and rapid resolution of such problems reduce worker frustration and lost productivity. It may even avoid broader-scale outages.
NETSCOUT is an industry leader in smart edge monitoring. Their Smart Edge Monitoring solution provides complete, borderless monitoring and visibility. NETSCOUT is also the most effective route to ensure the best end-user experience in today’s intricate, hybrid workplaces.