TCC Customer Satisfaction Survey

Based on this customer service experience, how likely would you recommend our company to your friends and relatives?*
Very likely Somewhat likely Neutral Somewhat unlikely Unlikely
Comments / Suggestions (e.g. What do you like best about our Customer Service or What do we need to improve?)*

Headquarters

Address: @ MEC-Centre 307 P. Tuazon Blvd. cor. 21st Ave. Cubao, Quezon City, 1109 Philippines

Telephone: 8422-688

Address: 2/F Rm. 202 Keppel Centre, Cardinal Rosales Ave., Cor. Samar Loop, Cebu Business Park, Cebu City, Philippines

Telephone: (032) 3182-820

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
A. Was very courteous
B. Provides timely updates/ feedback
C. Handled my concern effectively

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
A. Was very professional in handling your concern
B. Was Knowledgeable in troubleshooting the issue
C. Was able to provide effective & timely resolution

	Very Satisfied	Satisfied	Neutral	Somewhat Satisfied	Not Satisfied at All
A. How satisfied are you with the TIME it took to resolve your concern?
B. Overall, how satisfied are you with the way we handled your concern?