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PRODUCTS
TECH EXPERTISE
CABLING
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WIRELESS
UNIFIED COMMUNICATIONS
CYBER SECURITY
PHYSICAL SECURITY
APPLICATION & STORAGE
ASSESSMENT & PERFORMANCE
POWER
BRANDS
CABLING
Commscope
Panduit
SWITCHING & ROUTING
Aruba (An HPE Company)
Ruckus (A Commscope Company)
WIRELESS
Aruba (An HPE Company)
Ruckus (A Commscope Company)
Ubiquiti
UNIFIED COMMUNICATIONS
Mitel
NEC
CYBER SECURITY
Cato Networks
Forcepoint
Fortinet
Sonicwall
PHYSICAL SECURITY
Axis
Bosch
Hikvision
Milestone
Senstar
APPLICATION & STORAGE
Quantum
ASSESSMENT & PERFORMANCE
Anritsu
Netscout
POWER
Eaton
ChargeUPS
VIEW PORTFOLIO
SOLUTIONS
TECH TRENDS
Digital Workplace
Cloud Computing
Bring Your Own Device (BYOD)
Internet of Things (IoT)
Big Data
INDUSTRIES
VIEW SOLUTIONS
SERVICES
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VIEW SERVICES
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TCC Customer Satisfaction Survey
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•
Protected: TCC
• TCC Customer Satisfaction Survey
Step 1 of 5
20%
Case Number
*
Name
*
First
Last
Company Name
*
Mobile Number
*
(917)1234567
Email
*
Enter Email
Confirm Email
Type of Customer
*
Partner
Enduser
Customer Care Performance
The TCC (Technical Customer Care Representative) who handled this case....
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
A. Was very courteous
B. Provides timely updates/ feedback
C. Handled my concern effectively
Technical Expertise and Performance
The Technical Engineer who assisted in resolving this case…
*
Strongly agree
Agree
Neutral
Disagree
Strongly disagree
A. Was very professional in handling your concern
B. Was Knowledgeable in troubleshooting the issue
C. Was able to provide effective & timely resolution
Overall Experience with our RunTime Services
*
Very Satisfied
Satisfied
Neutral
Somewhat Satisfied
Not Satisfied at All
A. How satisfied are you with the TIME it took to resolve your concern?
B. Overall, how satisfied are you with the way we handled your concern?
Based on this customer service experience, how likely would you recommend our company to your friends and relatives?
*
Very likely
Somewhat likely
Neutral
Somewhat unlikely
Unlikely
Comments / Suggestions (e.g. What do you like best about our Customer Service or What do we need to improve?)
*
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QMF 07.08 Issue 3 02/19/19
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