TCC Customer Satisfaction Survey Step 1 of 5 20% Case Number*Name* First Last Company Name* Job Title* Mobile Number*(917)1234567Email* Enter Email Confirm Email Type of Customer*PartnerEnduser Customer Care PerformanceThe TCC (Technical Customer Care Representative) who handled this case....*Strongly agreeAgreeNeutralDisagreeStrongly disagreeA. Was very courteousB. Provides timely updates/ feedbackC. Handled my concern effectively Technical Expertise and PerformanceThe Technical Engineer who assisted in resolving this case…*Strongly agreeAgreeNeutralDisagreeStrongly disagreeA. Was very professional in handling your concernB. Was Knowledgeable in troubleshooting the issueC. Was able to provide effective & timely resolution Overall Experience with our RunTime Services*Very SatisfiedSatisfiedNeutralSomewhat SatisfiedNot Satisfied at AllA. How satisfied are you with the TIME it took to resolve your concern?B. Overall, how satisfied are you with the way we handled your concern? Based on this customer service experience, how likely would you recommend our company to your friends and relatives?*Very likelySomewhat likelyNeutralSomewhat unlikelyUnlikelyComments / Suggestions (e.g. What do you like best about our Customer Service or What do we need to improve?)*
