Unified Communcations – MEC Networks Corporation

Mitel MiVoice Business

MEC Digital — Wed, 16 Feb 2022 06:12:04 +0000

Simplifying All Your Communication and Collaboration Needs into a Single Subscription Offer

MiVoice Business brings your organization a complete communication, collaboration & customer experience solution which ensures employees can not only call, chat & video securely but vitally in today’s new way of working, feel connected regardless of whether they are sat next to each other in the office or remotely at home.

Key Benefits

SIMPLIFYING THE PROCESS WITH COMPLETE FLEXIBILITY

Total commercial and deployment flexibility via the simplicity of a subscription model or by a traditional upfront CapEx model, while also helping your modernization process by including the flexibility to stay on-premise, modernize to Private or Public Cloud.

COLLABORATION

Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, screen sharing, file sharing all with a consistent look and feel. Our web, mobile, and desktop applications keep all employees connected

VOICE

Rich PBX Features, advanced call controls, mobility, and IP desk phone options to enable you to talk from anywhere.

IDEAL FOR REMOTE WORKING

Users enjoy a consistent communications experience anywhere, anytime on any device. Easy to use & easy to expand when needed.

LEVERAGE THE POWER OF THE CLOUD

Benefit from Cloud-based Team Collaboration apps which ensure they are always up to date with the latest feature and security updates.

Key Features

● Single Enterprise Identity
● Dynamic Extension
● Single Number Reach

● Hot Desking
● Teleworker
● Flexible Deployment

● Auto-Attendant
● Flexible Day/Night Mode
● Call Routing

● Unified Messaging
● Flexible Music On Hold
● Enhanced Call Screening
● Embedded Meet Me Conferencing

Browse Mitel Solutions

The post Mitel MiVoice Business appeared first on MEC Networks Corporation.

Mitel 6900 IP Series

MEC Digital — Wed, 26 May 2021 00:05:34 +0000

A versatile family of modern business phones designed for today’s mobile work style

The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features, and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

NEW “T” EDITIONS AVAILABLE: FIRST-OF-THEIR-KIND IP PHONES BUILT USING ANTIMICROBIAL TREATED PLASTICS

Built using plastics treated with an antimicrobial compound shown to inhibit the growth of certain viruses and bacteria on the phone’s plastic surfaces by up to 99.9% *
Redesigned handset that minimizes crevices and holes that might collect germs, dirt, and grime. Available in 6920t and 6930t model

KEY BENEFITS:

ELEGANT PHONES

Choose from expansive models to meet the needs of business users at every level

RICH ACCESSORIES

Tailor each phone to fit your working style with the industry’s largest accessory offering

ADVANCED FEATURES

Bridge the gap between the desk phone and mobile devices with MobileLink

OUTSTANDING AUDIO

Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience

Browse Mitel Solutions

The post Mitel 6900 IP Series appeared first on MEC Networks Corporation.

NEC Recognized As No.1 Worldwide Leader In The SMB Call Control Market

MEC Digital — Tue, 05 Jan 2021 03:15:55 +0000

NEC, a global leader in Communications & IT solutions, for six years in a row, is recognized as the global #1 for SMB (Small and Medium Business) Communications Systems. This success underscores the strength of NEC’s portfolio, the company’s commitment to expanding its global enterprise communications footprint, and the ability to serve customers to the fullest satisfaction.

NEC has a long history and legacy in communications for over 120+ years and remains committed to the Unified Communications market for SMB and Enterprise with, at the core, its UNIVERGE communications portfolio SL, SV, 3C premise-based solutions and its new generation UNIVERGE BLUE UCaaS cloud-based solution offering.

Pillars of Success

MZA’s (www.mzaconsultants.com) reporting on the global Call Control market shows that NEC has led all manufacturers in global shipments in the SMB segment for the last 6 years^*. With a present market share of 17%, NEC is well ahead of all other companies in that segment.

Expertise and innovative strength combined with the company’s dedication, reliability, and financial viability are fundamental pillars to NEC’s success with business partners as well as end customers.

Value For Money

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems – that effectively support Enterprise and SMB customers whose requirements span from traditional to full IP and 100% software-based solutions, and from premises-based to cloud deployments.

Directed at smaller and mid-sized businesses, NEC’s renowned UNIVERGE SV9100 and SL2100 communications servers, together with their powerful range of terminals and business applications including e.g. IP DECT, are intelligent cost-effective communications solutions that pack affordability, efficiency, and enterprise-grade functionality into one. Localization, local language support, and ease of installation are additional benefits that prove crucial for customers and resellers to benefit from the rich functionality of NEC’s solutions.

About NEC

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

Learn more about our current NEC offerings, connect with us.

The post NEC Recognized As No.1 Worldwide Leader In The SMB Call Control Market appeared first on MEC Networks Corporation.

Mitel MiTeam Meetings

MEC Digital — Sun, 06 Dec 2020 21:31:55 +0000

Real-time video collaboration across time zones and geographies

KEY BENEFITS

Expand team interactions beyond the physical confines of your organization to include workers, partners, and customers from anywhere around the globe.
Unify disconnected communication channels with a single application to simplify collaboration.
Reduce the operational cost incurred from managing multiple communication tools.
Increase the value and productivity of your employee’s meetings.
Scale-up and down to fit your business needs with a dynamic cloud infrastructure.

KEY FUNCTIONALITY

Schedule meetings in advance with calendar integrations
Start live video sessions in seconds from a chat or call
Get a complete view of everyone in the meeting with a 16-person multiplane viewing
Grant center stage to presenters with active speaker windows
Display and whiteboard ideas in real-time with screen sharing
Keep track of important discussions with persistent chat logs

Meaningful Interactions, Anytime, Anywhere

Engage in immersive and interactive conversations no matter the time or place.

Make The Most of Every Meeting

Ensure that every meeting is productive with real-time chat logs, screen sharing, and file transfer.

Talk, Chat, and Video. All In One Place.

Seamless collaboration experience between voice, video, and chat all contained in a single solution.

Browse Mitel Solutions

The post Mitel MiTeam Meetings appeared first on MEC Networks Corporation.

Mitel MiVoice Connect

MEC Digital — Tue, 07 Jul 2020 00:36:24 +0000

Make your job easier with Mitel MiVoice Connect

All of your communications and collaboration tools in one place

ONE-STOP FOR COMMUNICATION

MiVoice Connect makes all your communications available from a single hub on your desktop.

Work From Anywhere, Together

Collaborate in real-time with multi-party videoconferencing, desktop sharing and audio conferencing

Seamless Integration

Ease sales organization and data entry with Mitel IP phone integration to your CRM application

Do More, Spend Less

The low total cost of ownership. Get seamless and reliable communications and collaboration tool without breaking the bank

Browse Mitel Solutions

The post Mitel MiVoice Connect appeared first on MEC Networks Corporation.

Mitel Collaboration Solutions

MEC Digital — Mon, 08 Jun 2020 18:26:42 +0000

Work from anywhere with MiCollab + MiTeam Meetings

Voice, chat, and video capabilities you need to keep your team connected and productive.

Single point of access for all communication and collaboration

Video, voice, and chat in an integrated solution

Work from anywhere with web and mobile applications

Mitel MiTeam and MiCollab are made for workers who want to collaborate and communicate effortlessly. With a great team collaboration tool, you can stop wasting time switching between tools and bringing everything into one intuitive experience so you can focus on getting stuff done.

Browse Mitel Solutions

The post Mitel Collaboration Solutions appeared first on MEC Networks Corporation.

Seamlesss And Secure Access For Your Remote Workers

MEC Digital — Mon, 16 Mar 2020 02:38:41 +0000

MiVoice Connect Edge Gateway

With MiVoice Connect, your company owns, maintains, and controls your business communications network. Its modular design distributes system intelligence across your entire network, ensuring superior reliability, ease of management and seamless connectivity —no matter how many locations and remote workers you have across the world.

Benefits

Consistent user experience for your office-based and remote employees
Removes the complexity of securing remote endpoints, including the elimination of a VPN requirement
Improved voice quality via RAST protocol

Solving Remote Worker Challenges

When it comes to remote employees, security is a top concern. Home or remote working environments can be more of a threat, and therefore, require VPNs, firewalls, and anti-virus programs to protect a company’s sensitive data. With the Edge Gateway, you can eliminate VPNs and third-party programs. It provides seamless and secure connectivity to your remote employees so they can benefit from the same, secure MiVoice Connect experience as your office workers.

Seamless User Experience

The Edge Gateway is fully integrated with endpoints and features of MiVoice Connect. Your remote employees will have full access to all unified communications capabilities – conferencing, collaboration, instant messaging, Outlook integration, call management, and softphone are all available, with the same experience no matter where you’re located.

RAST for Improved Voice Quality

By establishing a RAST tunnel to the Edge Gateway, IP400 series phones can provide the exact same functionality as if they were inside the corporate network. This protocol uses an encrypted tunnel that employs UDP to transport media packets to improve voice quality in less-than-ideal Internet conditions. This protocol falls back to TCP for media transport if UDP fails. TCP is used for signaling traffic.

Secure Endpoints

All traffic to and from the Edge Gateway is encrypted and combined with secure access to MiVoice Connect endpoints to provide you with peace of mind. The MiVoice Connect client links to both the reverse proxy and TURN servers in the Edge Gateway to offer a seamless remote experience. Reverse proxies, the intermediate proxy servers, provide internal server resources to requesting clients outside the corporate network. Outside clients interact with the proxy server as if it were the requested server and thus have no contact with the actual server providing the resources. Plus, none of the Edge Gateway-supported endpoints require the installation of a VPN client to work effectively and securely across your company’s private network.

WebRTC Support

WebRTC supports browser-based apps for media communications and file sharing. The Edge Gateway implements WebRTC, with the MiVoice Connect web collaboration app utilizing WebRTC for real-time communications with a compatible web browser.

Deployment & Licensing

The Edge Gateway is deployed in your DMZ, behind the external firewall and has two interfaces – one internal and one external. The internal one has one IP address whereas the external one has three IP addresses, one for each: RAST, Reverse Proxy, and TURN server. These three addresses must have same network mask and gateway. If you are a MiVoice Connect customer that has already deployed a Mitel Collaboration Service Appliance in your DMZ, you do not need to move the service appliance. Just add an Edge Gateway next to it in parallel. If you are new to MiVoice Connect, the Edge Gateway should go in the DMZ and the service appliance should go behind it in the corporate network.

To manage your Edge Gateway, you can easily do so through the MiVoice Connect Director. For advanced troubleshooting, the Connect Director can pass through to the Edge Gateway admin portal. The Edge Gateway itself is a free add-on to your company’s MiVoice Connect solution. You can run reverse proxies and use Connect apps remotely without purchasing any licenses. Licenses are required when you want to use softphones or desk phones remotely. However, licenses are included with MiVoice Connect Premier and Elite bundles. You can also buy remote media licenses a la carte. These are useful when you want to support guest users of the MiVoice Connect web collaboration app.

The post Seamlesss And Secure Access For Your Remote Workers appeared first on MEC Networks Corporation.

Mitel: Questions To Ask Your Vendor About Secured Communications

MEC Digital — Wed, 30 Oct 2019 06:54:44 +0000

5 Questions Ask To Your Vendor About Secure Communications

Are your communications secure?

Secure communications can defend your business from the harm and destruction of a data breach. And it’s not only for healthcare providers – even daily workplace emails and phone calls can contain information that matters to your customers.

A business that fails to secure its communications is in peril of losing client confidence, that means customers, and future customers, won’t be likely to trust that business.

To ensure secure communications, search for a communications system that can defend the data shared inside your business and beyond. Here are a couple of questions you can raise your vendor to make sure you’re getting the most effective security:

1. What Infrastructure Is Your System Hosted On?

A strong cloud communications provider will be leveraging a best-in-class infrastructure to make sure the very best level of security. This saves you time and resources that can be focused on performance and innovation instead of management and maintenance. Search for a secure communications software system, such as MiCloud Connect, built on Google Cloud, to integrate with the programs you already use.

2. Can Your Communications Software Handle Mobile Securely?

Working on the go is a growing norm, which means mobility is even more vital for a communications system. However, a mobile system doesn’t always mean it’s secure. Make sure you can take your system on the go to keep working while away from the workplace, without sacrificing your in-office functionality and security.

3. Is Your Communications Software Certified HIPAA-Compliant?

Certified HIPAA and SOC 2 compliant software guarantees that your data is encrypted in transit and at rest, with anti-virus protection and security protocols that adhere to the most rigorous data compliance standards. In creating MiCloud Connect, we worked with third-party auditors to meet restrictive compliance needs and passed strict safeguards and confidentiality tests to make sure the privacy and safety of your data.

4. How Do You Monitor Your System?

Your cloud communications provider ought to have a Network Operations Center, a location that regularly monitors a telecommunications network, all day, every day. Do they support it in-house or out-source? What tools and analytics are they leveraging to stay ahead? Top providers are predictive and proactive, not reactive.

5. How Do I get Informed Of Any Issues?

No system is perfect, problems will appear, but if they do occur with your communications system, you need to know about it quickly. Transparency is everything. Is your provider proactive in their communications? how do they alert you once issues arise? Is there a public site where you can stay up to date regarding any problems and their solutions?

Download Free Mitel Resource

Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premiere technology provider.

The post Mitel: Questions To Ask Your Vendor About Secured Communications appeared first on MEC Networks Corporation.

Mitel: Omnichannel Vs. Multichannel, Which One’s Better?

MEC Digital — Tue, 24 Sep 2019 08:23:34 +0000

A recent study discovered that 69 percent of web users would consult their smartphones for product reviews in-store rather than search out a sales associate. More than half would also buy deals on their smartphones while in the store.

These statistics prove that businesses, especially retailers, ought to give multiple channels for customers to interact and communicate with them. But while numerous organizations support more than one channel, several aren’t doing it effectively.

This is where the distinction between omnichannel and multichannel becomes vital. These terms are thrown around for years, however, there’s usually confusion over precisely what they mean. While they have similarities, there’s also an enormous difference⁠—and that can make or break your business.

Let’s take a more in-depth look at what each term means, why omnichannel is the better approach for your business, and how the correct technology will get you there.

The Basics: The Distinction Between Omnichannel And Multichannel

Both omnichannel and multichannel involve selling products or services across more than one channel; after all, your business has both a physical and digital presence. The main distinction comes right down to the customer experience.

In the multichannel universe (where most businesses live), the various channels aren’t connected. You will have a physical and a digital store, however, each one has its inventory. Customers might not be able to return online purchases within the physical store.

When it comes to communications, the multichannel experience is again siloed. A client can’t simply switch from one method of communication to another. They need to start the conversation all over again and repeat their info, which results in frustration and wasted time.

The omnichannel experience, on the opposite hand, breaks down these siloes. The customer experience takes center stage and is seamless. Customers will engage with products and services while moving between channels without any interruption in their journey. This applies to browse for products and services as well as communication. Once you break down these barriers, the benefits of omnichannel over multichannel are clear.

5 Advantages of Omnichannel

The omnichannel customer experience outperforms multichannel in many ways. Here we focus on the main advantages when it comes to communicating and delivering superior client service.

Create a customer experience hub. With an omnichannel approach, your contact center transforms into a hub, giving agents and executives a full view of the customer journey. When interacting with customers, the hub has the power to seamlessly transition from one communications channel to another.

Reps can send an SMS to a client in the middle of their chat session. Or they can switch from chat to a voice call with one click⁠—without losing any client details in the process.

Gain a deeper understanding of customers. the combination of cloud communications, machine learning, and AI permits businesses to analyze client communications across all channels, together with social media. Identify potential issues and client complaints so they can be addressed before becoming a true issue.

Download Free Mitel Resource

Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premier technology provider.

The post Mitel: Omnichannel Vs. Multichannel, Which One’s Better? appeared first on MEC Networks Corporation.

Mitel Named As Best Business Tool of 2019 By Newsweek

MEC Digital — Tue, 03 Sep 2019 08:57:44 +0000

We are happy to announce that Mitel’s business VoIP software, MiCloud Connect, has been selected as a Best Business Tool for 2019 by Newsweek.

From The Report:

“With businesses around the country and the world facing continual disruption, technological tools are increasingly crucial to the success of established enterprises and start-ups alike. Which tools can you rely on?

Working with Statista Inc., the globally recognized data research company, Newsweek has produced an authoritative list of America’s Best Business Tools. We name the top providers of business software and software services in 54 categories: from audio editing software to cybersecurity tools.”

Newsweek interviewed over 10,000 professional users of software and software service providers, asking them to rate every software or software service based on many key elements including:

Willingness to recommend the provider to others
Trust
Service promise
Reliability
Security
Continuous improvement
Customer satisfaction

MiCloud Connect designed on Google Cloud is an all-in-one, simple to use cloud communications solution that features voice, collaboration and optional contact center capabilities. Our mobile app, softphone, and desk phones are designed for individuals first, with an eye toward how you already communicate.

Work securely from anywhere

Our versatile softphone and mobile applications make it simple for your team to take their work with them, where they are. And since it’s designed on Google Cloud, you know your communications are secure.

More Tools, Less hassle

MiCloud Connect’s modern, the intuitive user interface makes it simple for end-users and admins to get work done quickly with single click functionality, a seamless experience across devices and real-time management – minimal coaching needed.

Get More Out Of Your System

Beyond the user-friendly interfaces, MiCloud Connect conjointly features a dedicated client success manager to assist you to get the most out of your communications system.

We pride ourselves on delivering a seamless, productive communications experience from start to finish.

Download Free Mitel Resource

Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premiere technology provider.

The post Mitel Named As Best Business Tool of 2019 By Newsweek appeared first on MEC Networks Corporation.