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Mitel’s Guide to Hybrid Working (An Infographic)

MEC Updates — Tue, 12 Apr 2022 09:05:57 +0000

What is Hybrid Working?

Hybrid work environments are becoming a popular topic of conversation. Some companies are directing their staff to go back to working on-site. On the other hand, other employees prefer to carry on with remote working. Gain more insight into the meaning of a hybrid workplace and how this arrangement can lead to successful teamwork and better productivity.

As our communities and businesses re-open, organizations are now reconsidering their workplace setup. They are striving to implement a workplace model that sufficiently suits the needs of their diverse body of workers. Many have adapted and have become used to the work-from-home lifestyle over the past few years. However, not every company or job can benefit from remote working.

We can still take note of the reality that high productivity rates were maintained during the pandemic. Employees have seen the value of working remotely at least some of the time and the freedom this brings. And so, organizations should contemplate utilizing a hybrid work model as a move that gives them a competitive edge and that will increase their chances of hiring and maintaining workers.

Enterprises have begun to dive deeper into how to deploy a better hybrid work environment. Their goal is to ensure that everyone can work productively as a team even as some employees are at the office and others are working remotely.

What Does a Hybrid Working Model Look Like?

Hybrid work conditions enable a blend of in-office and remote employees. Companies that embrace this type of work structure can give their employees the chance to decide when, how, and where they work best on any given day. Hybrid work setups can also give employees the ability to shift between working on-site or remotely. And so, employees will gain the freedom they need to discover when they can work best per workday.

According to a survey conducted by McKinsey and Company, top executives predict that for all positions that do not have to be accomplished on-site, workers will report to the office between one to four days every week.

Enterprises that did not go through having remote employees in the past could implement a hybrid work environment with the following strategy. They could decide to have in-office days for work that needs collaboration with the rest of the team. And then, they could use the days in which they will be working remotely for tasks that require deeper focus. In those days, they could still allow their workforce to pick whether they would like to work on-site or remotely. Similar to any unique change that occurs within a workplace, there are pros and cons to setting up and managing a hybrid work model.

Hybrid work helps encourage the work-life balance that came with working remotely full-time and removes the stress of commuting to and from the office every day. On the flip side, hybrid work may carry along with it various frustrations, like shifting back and forth between a home and office work environment or some of the team feeling left out of the company’s culture. At the end of the day, the question is, how can productivity be improved?

Key Hybrid Working Challenges

With any shift to workplace operations, there are apparent challenges and hybrid working is not any different. Being aware of these challenges and taking the proper measures to guarantee they don’t unfavorably affect your workforce or clients is essential. Here are some examples of the challenges faced when implementing a hybrid working model:

1. Unconscious Bias

Unconscious bias can be a concern and a risk for those who prefer to work remotely more frequently. Because they may receive less facetime and fewer rewards than those in the office if they are not visible to management, they may feel less valued than those in the office. It’s vital to stay in touch with individuals who operate remotely to prevent this.

2. Change of Culture

It’s undeniable that establishing a company culture was easier when everyone worked in the office every workweek. Taking part or all your employees off the premises might lead to disillusionment, so it’s even more crucial to focus on the components of the culture you want to foster and nurture through the channels open to you.

3. Hybrid Worker Wellbeing

Working remotely can have a severe impact on some employees’ mental health, and those individuals had a difficult time when they had to work from home. This gives a chance for enterprises to adopt hybrid working in the most accommodating way possible for workers to feel supported, allowing them to build their work schedules and boosting their satisfaction.

4. Communication & Connectivity

Although your diverse workforce may not be in the same physical area, they should be able to communicate with one another as effectively as those who are fully working on-site. Forming a high-quality connection between remote workers and on-site staff is critical for connecting the whole workforce and minimizing mistakes that can hurt both clients and employees.

Hybrid Work Best Practices: How to Optimize Your Hybrid Work Environment

Companies must build trust between the enterprise and its employees, be upfront in discussing changes, and supply their teams with the tools they need to be productive and work efficiently. All of these must be done to achieve a successful transition to hybrid work.

While each company is different, the fundamentals of developing a healthy hybrid work environment are similar and concentrating on these best practices can help establishments move seamlessly.

1. Building Trust

Building trust between the workers and the organization is an important aspect of collaboration and hybrid work. Managers who lack trust may become micromanagers who check on their team nonstop to ensure that they stay occupied. This can make team members feel uncomfortable and worried. It’s more necessary to concentrate on the quality of the work rather than the number of hours worked. Permitting workers to manage their tasks freely and creating trust on all fronts will go a long way toward making a hybrid workplace a success.

2. Clear Communication

Clear communication with workers, aside from building trust, is even more essential in a hybrid work structure. Developing unambiguous expectations and objectives can aid teams in understanding what they’re aiming for and will encourage them to collaborate. One-on-one check-ins on a daily or weekly basis can assist managers and teams create stable communication and foster positive relationships.

3. Use the Right Tools

Technology for business communications is fundamental. To prevent stumbling blocks, teams will need collaboration solutions that allow everyone to stay connected and work productively regardless of where they are. Video conferencing, file sharing, and messaging are all useful tools for supporting employees as they engage with each other and their work, which also enhances trust and communication.

Hybrid Working is Here to Stay

Hybrid working is not novel, but it was widely implemented during the pandemic. It has given different sectors and business models a fresh perspective that has been proven to be successful.

Businesses should invest in solutions that allow their employees to feel as if they are also part of the same room. With this in mind, Mitel offers a suite of collaboration software and solutions that includes virtually everything a business needs to run a successful hybrid team, including messaging, video conferencing, and collaboration. Employees can use this program from any device, at any time, and from anywhere.

Hybrid work will continue to stay from here on out. It allows employees to maintain a work-life balance and provides them the freedom to manage their time effectively while also aiding businesses in reducing expenses and finding talent without regard to the physical location. Whether businesses choose to shift to a more hybrid work environment or continue to work remotely full-time post-pandemic, trust, clear communication, and the critical technology software are essential in creating a hybrid workspace that supports all employees equally regardless of the situation.

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Mitel MiVoice Business

MEC Digital — Wed, 16 Feb 2022 06:12:04 +0000

Simplifying All Your Communication and Collaboration Needs into a Single Subscription Offer

MiVoice Business brings your organization a complete communication, collaboration & customer experience solution which ensures employees can not only call, chat & video securely but vitally in today’s new way of working, feel connected regardless of whether they are sat next to each other in the office or remotely at home.

Key Benefits

SIMPLIFYING THE PROCESS WITH COMPLETE FLEXIBILITY

Total commercial and deployment flexibility via the simplicity of a subscription model or by a traditional upfront CapEx model, while also helping your modernization process by including the flexibility to stay on-premise, modernize to Private or Public Cloud.

COLLABORATION

Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, screen sharing, file sharing all with a consistent look and feel. Our web, mobile, and desktop applications keep all employees connected

VOICE

Rich PBX Features, advanced call controls, mobility, and IP desk phone options to enable you to talk from anywhere.

IDEAL FOR REMOTE WORKING

Users enjoy a consistent communications experience anywhere, anytime on any device. Easy to use & easy to expand when needed.

LEVERAGE THE POWER OF THE CLOUD

Benefit from Cloud-based Team Collaboration apps which ensure they are always up to date with the latest feature and security updates.

Key Features

● Single Enterprise Identity
● Dynamic Extension
● Single Number Reach

● Hot Desking
● Teleworker
● Flexible Deployment

● Auto-Attendant
● Flexible Day/Night Mode
● Call Routing

● Unified Messaging
● Flexible Music On Hold
● Enhanced Call Screening
● Embedded Meet Me Conferencing

Browse Mitel Solutions

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Mitel: 3 Steps to Optimizing Communications for Business Growth this Year

MEC Updates — Thu, 03 Feb 2022 02:42:41 +0000

Is your business prepared to grab hold of the opportunities awaiting in 2022? Will your communications system be a valuable investment in attaining growth — or a limitation?

Numerous enterprises are discovering that they are burdened by technology choices they had to make rapidly during the pandemic. In the face of shutdowns, communications software became the lynchpin to permit workers to continue cooperating, meet with clients, and work efficiently from home. And, with little time to evaluate the pros and cons of a communications platform, they opted for swift purchases that left them with:

A blend of disconnected communications tools that are awkward for workers to navigate
Unexpected expenses associated with increasing maintenance costs and complicated IT support
Inconsistent execution, with some tools more dependable than others, producing disappointed clients and frustrated workers

Looking ahead, your enterprise now has the chance to shift from worrying about how to keep things moving to focusing on improving operations. As a dynamic, hybrid work environment becomes the new normal, it’s an ideal time to ensure you have a communications platform that’s designed from the ground up. You need one that provides the dependability, agility, and efficiency to optimize productivity today and respond quickly to the unexpected changes tomorrow. To make the most of that prospect, you’ll need to consider these 3 profitable choices:

Select the best communications architecture
Determine the right communications solution
Pinpoint the perfect migration route for your enterprise

1. Select the best communications architecture

This refers to choosing the cloud to simplify and strengthen your technology. The cloud is the most effortless course to streamline and empower your communications technology. There are many benefits to converging disconnected communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities. You can unlock greater productivity and performance. You can also remove the cost and resource burdens of handling your existing systems.

2. Determine the right communications solution

Client and worker expectations have definitely transformed. Enterprises have acquired new confidence in their teams’ capability to work from anywhere. Workers treasure the balance that hybrid workplaces supply. And clients just desire satisfactory service. They do not really demand to know where the worker supporting them is operating from.

For these realities, business communications software will continue to be your ground for worker productivity and customer service excellence. To develop and thrive in any industry, your enterprise deserves a best-in-class and cloud-based communications platform. It should be intuitive to use, scalable, and designed to guarantee that employees can work efficiently from anywhere, any time, and on any device.

3. Pinpoint the perfect migration route for your enterprise

If you construct the most suitable migration path to the right cloud-based communications solution, then you will have your cake and eat it, too.

Chances are, your enterprise has already made acquisitions in a communications platform. You will then need a migration plan that takes that into consideration. You will also need the advice of a reliable partner whose expertise lies in a comprehensive range of communications deployments — including on-premise, private cloud, and public cloud systems. Because of this, you can trust Mitel to secure an easy transition that’s based on a customized migration plan and your timeline for your business.

The customer is in charge: Mitel has a proven record of being 100% customer-centered. You can sit back and allow Mitel to do the heavy lifting. They begin every client migration by attending to your needs and apprehending your current investments, so they can supply you with a range of options.
Investment security: After assessing your options, if the most suitable plan for your business means remaining with an on-premises or secluded cloud platform, for the time being, Mitel stays as an international market leader in these components and has a clear, innovative roadmap for these platforms going forward.
Expert technology to manage your migration: Mitel’s CloudLink architecture is a tested and proven piece of technology. It aids clients in improving the performance of their present investments while they migrate to the cloud. Mitel’s CloudLink architecture will also become tightly incorporated with RingCentral’s MVP solution. This forges the path for Mitel on-premises clients to transfer to the cloud at the speed that is best for them.

Gain the Freedom to Be Prepared for the Future

You may find yourself with a communications platform you deployed during the pandemic that is not supplying you with all the functions you need to grow and meet new challenges ahead. If so, now is an excellent time to press the reset button. Connect with us today to learn more about how communications solutions from Mitel can enhance your business this year and be ready for whatever the future has in store.

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Mitel 6900 IP Series

MEC Digital — Wed, 26 May 2021 00:05:34 +0000

A versatile family of modern business phones designed for today’s mobile work style

The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features, and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

NEW “T” EDITIONS AVAILABLE: FIRST-OF-THEIR-KIND IP PHONES BUILT USING ANTIMICROBIAL TREATED PLASTICS

Built using plastics treated with an antimicrobial compound shown to inhibit the growth of certain viruses and bacteria on the phone’s plastic surfaces by up to 99.9% *
Redesigned handset that minimizes crevices and holes that might collect germs, dirt, and grime. Available in 6920t and 6930t model

KEY BENEFITS:

ELEGANT PHONES

Choose from expansive models to meet the needs of business users at every level

RICH ACCESSORIES

Tailor each phone to fit your working style with the industry’s largest accessory offering

ADVANCED FEATURES

Bridge the gap between the desk phone and mobile devices with MobileLink

OUTSTANDING AUDIO

Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience

Browse Mitel Solutions

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Mitel MiTeam Meetings

MEC Digital — Sun, 06 Dec 2020 21:31:55 +0000

Real-time video collaboration across time zones and geographies

KEY BENEFITS

Expand team interactions beyond the physical confines of your organization to include workers, partners, and customers from anywhere around the globe.
Unify disconnected communication channels with a single application to simplify collaboration.
Reduce the operational cost incurred from managing multiple communication tools.
Increase the value and productivity of your employee’s meetings.
Scale-up and down to fit your business needs with a dynamic cloud infrastructure.

KEY FUNCTIONALITY

Schedule meetings in advance with calendar integrations
Start live video sessions in seconds from a chat or call
Get a complete view of everyone in the meeting with a 16-person multiplane viewing
Grant center stage to presenters with active speaker windows
Display and whiteboard ideas in real-time with screen sharing
Keep track of important discussions with persistent chat logs

Meaningful Interactions, Anytime, Anywhere

Engage in immersive and interactive conversations no matter the time or place.

Make The Most of Every Meeting

Ensure that every meeting is productive with real-time chat logs, screen sharing, and file transfer.

Talk, Chat, and Video. All In One Place.

Seamless collaboration experience between voice, video, and chat all contained in a single solution.

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Mitel MiVoice Connect

MEC Digital — Tue, 07 Jul 2020 00:36:24 +0000

Make your job easier with Mitel MiVoice Connect

All of your communications and collaboration tools in one place

ONE-STOP FOR COMMUNICATION

MiVoice Connect makes all your communications available from a single hub on your desktop.

Work From Anywhere, Together

Collaborate in real-time with multi-party videoconferencing, desktop sharing and audio conferencing

Seamless Integration

Ease sales organization and data entry with Mitel IP phone integration to your CRM application

Do More, Spend Less

The low total cost of ownership. Get seamless and reliable communications and collaboration tool without breaking the bank

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Mitel Collaboration Solutions

MEC Digital — Mon, 08 Jun 2020 18:26:42 +0000

Work from anywhere with MiCollab + MiTeam Meetings

Voice, chat, and video capabilities you need to keep your team connected and productive.

Single point of access for all communication and collaboration

Video, voice, and chat in an integrated solution

Work from anywhere with web and mobile applications

Mitel MiTeam and MiCollab are made for workers who want to collaborate and communicate effortlessly. With a great team collaboration tool, you can stop wasting time switching between tools and bringing everything into one intuitive experience so you can focus on getting stuff done.

Browse Mitel Solutions

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5 Top Tips to Remote Working

MEC Networks Corporation — Thu, 16 Apr 2020 04:47:37 +0000

Work smart, wherever you are.

Remote working isn’t a new concept and businesses are slowly adapting and realizing that employees should have the flexibility to work from wherever they need to. It’s a positive move, for the business and your employees alike, so that it can always be business as usual — regardless of where everyone is located!

1.) Make sure the right tools are in place.

Combining a cloud-based solution, the right meeting tool, and an all-in-one workspace to enable team collaboration is key. Mitel has the perfect solutions to help you achieve this!

2.) Encourage and embrace a remote working culture.

One thing underpins all the tech, that’s the mindset and the behavior of you and your employees. It’s vital to encourage a flexible working culture to maintain productivity and enjoyment, from anywhere.

3.) Ensure your employees have everything they need to be able to work from home.

A successful remote working setup should emulate the normal office environment as much as possible, delivering the right mix of tools, solutions and processes with unfettered access, and a good connection to the team, customers and suppliers.

4.) Provide the right training so employees feel comfortable working outside of ‘the office’.

Unless employees are used to remote working it can be a bit daunting at first. Given the right advice, training, and support, there’ll be no stopping them!

5.) Stay in touch – communicate regularly with everyone.

Communication should be no different whether employees are based at the office or at home. Mitel’s MiTeam Meetings can ensure faultless transitions between voice, video and chat functionality so everyone can still feel part of the team.

No matter where your employees are, or what devices they’re using, it’s crucial to keep everybody connected and productive.

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Seamlesss And Secure Access For Your Remote Workers

MEC Digital — Mon, 16 Mar 2020 02:38:41 +0000

MiVoice Connect Edge Gateway

With MiVoice Connect, your company owns, maintains, and controls your business communications network. Its modular design distributes system intelligence across your entire network, ensuring superior reliability, ease of management and seamless connectivity —no matter how many locations and remote workers you have across the world.

Benefits

Consistent user experience for your office-based and remote employees
Removes the complexity of securing remote endpoints, including the elimination of a VPN requirement
Improved voice quality via RAST protocol

Solving Remote Worker Challenges

When it comes to remote employees, security is a top concern. Home or remote working environments can be more of a threat, and therefore, require VPNs, firewalls, and anti-virus programs to protect a company’s sensitive data. With the Edge Gateway, you can eliminate VPNs and third-party programs. It provides seamless and secure connectivity to your remote employees so they can benefit from the same, secure MiVoice Connect experience as your office workers.

Seamless User Experience

The Edge Gateway is fully integrated with endpoints and features of MiVoice Connect. Your remote employees will have full access to all unified communications capabilities – conferencing, collaboration, instant messaging, Outlook integration, call management, and softphone are all available, with the same experience no matter where you’re located.

RAST for Improved Voice Quality

By establishing a RAST tunnel to the Edge Gateway, IP400 series phones can provide the exact same functionality as if they were inside the corporate network. This protocol uses an encrypted tunnel that employs UDP to transport media packets to improve voice quality in less-than-ideal Internet conditions. This protocol falls back to TCP for media transport if UDP fails. TCP is used for signaling traffic.

Secure Endpoints

All traffic to and from the Edge Gateway is encrypted and combined with secure access to MiVoice Connect endpoints to provide you with peace of mind. The MiVoice Connect client links to both the reverse proxy and TURN servers in the Edge Gateway to offer a seamless remote experience. Reverse proxies, the intermediate proxy servers, provide internal server resources to requesting clients outside the corporate network. Outside clients interact with the proxy server as if it were the requested server and thus have no contact with the actual server providing the resources. Plus, none of the Edge Gateway-supported endpoints require the installation of a VPN client to work effectively and securely across your company’s private network.

WebRTC Support

WebRTC supports browser-based apps for media communications and file sharing. The Edge Gateway implements WebRTC, with the MiVoice Connect web collaboration app utilizing WebRTC for real-time communications with a compatible web browser.

Deployment & Licensing

The Edge Gateway is deployed in your DMZ, behind the external firewall and has two interfaces – one internal and one external. The internal one has one IP address whereas the external one has three IP addresses, one for each: RAST, Reverse Proxy, and TURN server. These three addresses must have same network mask and gateway. If you are a MiVoice Connect customer that has already deployed a Mitel Collaboration Service Appliance in your DMZ, you do not need to move the service appliance. Just add an Edge Gateway next to it in parallel. If you are new to MiVoice Connect, the Edge Gateway should go in the DMZ and the service appliance should go behind it in the corporate network.

To manage your Edge Gateway, you can easily do so through the MiVoice Connect Director. For advanced troubleshooting, the Connect Director can pass through to the Edge Gateway admin portal. The Edge Gateway itself is a free add-on to your company’s MiVoice Connect solution. You can run reverse proxies and use Connect apps remotely without purchasing any licenses. Licenses are required when you want to use softphones or desk phones remotely. However, licenses are included with MiVoice Connect Premier and Elite bundles. You can also buy remote media licenses a la carte. These are useful when you want to support guest users of the MiVoice Connect web collaboration app.

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Mitel: 6 Signs It’s Time to Update to Cloud Phone Technology

Ron Esmeralda — Thu, 05 Mar 2020 03:38:15 +0000

It’s easy to get comfortable together with your communications system – until that moment after you realize you need more from it. Consider mobility, for instance. Just a couple of years ago, most employees worked from the office. Today, over half are likely to get on the go and work remotely at least some of the time. If your current communication system isn’t ready to handle the office exodus, that’s a glaring sign you’re due for a change.

The good news? A cloud phone solution, like MiCloud Connect, ensures employees can work and collaborate anywhere by delivering the newest in mobility.

But mobility is simply one problem solved by cloud phone technology. Chances are, your communications system is flashing yellow and red in other places similarly. A number of these warnings are harder to acknowledge than others. If you’ve noticed any of the following signs, now’s the time to form the switch.

6 Signs It’s Time To Upgrade Your Communications

You’re getting plenty of questions on security. This can be a hot topic both within the news and at weekly IT meetings. Protecting sensitive information may be a top priority. But if you’re not 100% confident in your communications system, you’ll want to ask vendors some hard questions. For example: Do they provide Secure Real-Time Transfer Protocol (SRTP), which ensures voice, web, and signaling traffic is encrypted? What platform are they using and what levels of security do they offer? At Mitel, we decided to amp up security by partnering with Google Cloud. Our customers have the benefit of the same reliable and trusted network infrastructure we all use for search and videos daily.

You operate in a regulated industry. In industries like healthcare or finance, compliance looms large. Violations are expensive and may tarnish your reputation. However, once you work with a cloud phone provider committed to making sure high levels of security and protecting sensitive data, you’ll ease your IT burden. MiCloud Connect, for instance, is certified to satisfy the insurance Portability and Accountability Act (HIPAA) standards and service Organization Control Type II (SOC 2) compliance, helping you adhere to even the foremost stringent requirements.

High traffic is reducing the standard of your communications. People might run on coffee, but business is powered by a reliable and consistent network. Slow-downs, dropped calls and low-quality video impede conversations, frustrating employees and customers. Ask about the provider’s data. As a point of reference, Mitel has 99.995 percent uptime backed by SLAs and financial penalties if we don’t meet these standards. Other important items to seem for during a reliable solution are Tier 4 data centers with several layers of redundancy and multiple connectivity options with automatic failover. With these built-in capabilities, employees work fast and never miss an opportunity to drive customer satisfaction higher.

Cloud phone technology helps business adapt to change

Business is booming, so your company is growing – fast. Ask yourself how difficult it’s to add or remove lines and users to your current system. If it requires a call to the seller anytime you would like to make a change, then it’s time for a cloud phone solution. the beauty of the cloud is that it’s very easy to regulate new conditions. You’ll add or remove seats and upgrade permissions in real-time, which suggests your business is more agile. A scalable solution keeps you competitive, while also offering flexible pricing plans so you’ll stay within budget.

It’s getting harder to satisfy client expectations. During a competitive market, it’s only too easy to fall behind without integrated collaboration tools. A stellar customer experience builds loyalty, but it is often difficult to deliver when employees are taking extra steps to share documents or discuss issues. When collaboration is made into communications, it’s easier for employees to exceed customer expectations. For instance, with click-to-join access for web, audio, and video conferencing, a product manager can convene his team to resolve a pressing issue quickly, getting goods within the hands of consumers at the proper moment. Additionally, a persistent workspace with chat, tasks, and file-sharing gives teams the power to collaborate in real-time. When employee collaboration is simple and seamless, customers get answers faster and satisfaction soars.

Managing multiple licenses is keeping you very busy. There are better ways to spend some time. With a cloud phone solution, you’ll mix and match license types on one plan. Need a contact center? Collaboration tools? It’s simple to add licenses on-demand and manage each user via their own profile. And since your cloud provider is responsible for infrastructure, you don’t need to worry about maintenance or carry the value of unused equipment or lines. Plus, budgeting on an operating expenses (OpEx) model is predictable and simple.

All signs point to cloud phone technology

If any of those signs are flashing red or yellow in your organization, it’s time to begin exploring what cloud phone technology can do for your business. A solution like MiCloud Connect will adapt to your business needs, ensuring you stay current with the latest technology – and keep customer satisfaction at all-time highs.

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