Unified Communcations – MEC Networks Corporation

NEC: 7 Advantages of Unified Communications as a Service (UCaaS) for Your Business

MEC Updates — Mon, 04 Apr 2022 02:00:00 +0000

Unified Communications as a Service (UCaaS) can also be known as hosted or cloud-based UC. This continues to be known for its productivity benefits as it becomes more widely adopted. Its capabilities include premises-based IP telephony, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integration features delivered as a service.

The advantages of UCaaS go beyond simply transferring expenditures from capital to a predictable operating expense.

7 Reasons to Consider Cloud-based Unified Communications

1. Enterprise Agility

Many IT firms are overworked and unable to strike a balance between everyday operations and strategic projects. One of the benefits of UCaaS is the flexibility and speed with which it can be deployed. Businesses can install UCaaS without the time and resource commitments that come with a traditional deployment method.

Additionally, maintenance and support time is decreased because system updates no longer need to be planned and implemented. UCaaS enables rapid cloud updates, allowing a company to deploy new applications to all users and departments as soon as they are ready. Upgrades may be accomplished without disrupting the system, giving the IT team better flexibility with the communications system.

2. Greater Efficiencies

Hosted Unified Communications services deliver enterprise clients the communication solutions they need without the accompanying capital costs of conventional on-premises systems and the expenses related to management and support. All of this boosts both budgetary and IT resource efficiencies. With a reduced budget barrier, enterprises can evade the upfront capital outlay with UCaaS. Furthermore, the predictable monthly cost allows companies to plan more efficiently.

The IT’s efficiency also improves as there is no need to support and keep physical systems on-site. Eliminating time-consuming assignments for IT personnel helps the organization allocate resources to core competencies and provide strategic value to develop the business.

Having your communications solution in the cloud helps bypass outdated technology and the time and resources required with a large-scale technology rehaul. Cloud-based communications will provide you with a system that scales quickly. It will also be flexible enough to grow alongside your ever-changing business.

3. Enhanced Reliability

Hosted Unified Communications providers drive their UCaaS offerings forward via the cloud. The best providers have dependable data centers that are repeatedly configured and geographically separated to ensure continuous service even when catastrophic events come. They also have Service Level Agreements (SLAs) that provide uptime guarantees.

Each company’s data and user settings are backed up and reflected in various sites, producing a disaster-proof backbone for your enterprise communications. Hosted Unified Communications providers also give all-day monitoring and the latest encryption and security protocols. These will assure you that your data is safe and protected.

4. Ready for Any Calamity

In a crisis or disaster, a UCaaS service provider can quickly adapt to your altered circumstances without making you spend more. Most companies possess a Disaster Recovery Plan to guarantee that data and records vital to the company’s operations are duplicated or secured in off-site storage repositories. UCaaS now gives the capacity to ensure that your communications system is integrated into a comprehensive Disaster Recovery Plan.

5. Better Mobility

UCaaS is a powerful enabler for the mobile worker, the BYOD explosion, and remote/home office worker. It authorizes the access of users to all business communications features from any registered user device, including a smartphone, laptop, desktop, and, of course, desk phone. Organizations can facilitate users’ smartphones to transparently bridge calls from the company’s Wi-Fi networks to cellular networks and back again. This keeps on-the-go and location-agnostic users connected.

Desktop client software can turn any networked PC into a virtual desktop phone and unified messaging terminal. Users can travel with their extensions, use video conferencing, and access advanced call forwarding and web browser dialing. IT companies often have difficulty with managing applications across multiple devices. With UCaaS, users download the device application from the app store, and IT can effortlessly handle their access. Another user benefit is that the experience is identical across all devices.

6. Improved Collaboration

Real collaboration means anywhere, anytime access on any device. UCaaS gives your workers access to applications that will allow them to immediately chat, set up on-the-fly conferences or meetings (both video and voice), share and exchange documents, and engage with customers in real-time. This will not only improve the capability of your workforce to be flexible but will also boost customer satisfaction.

7. Advanced Customization

UCaaS converges enterprise-grade voice qualities with refined Unified Communications and Collaboration applications and hosts them in the cloud. UCaaS also gives the flexibility to select the deployment model and applications to fit your specific requirements. It also offers you the option to grow or recede as your business requirements change.

NEC can give you the key to experiencing all of these benefits today. We’re eager to point you to cloud-based solutions that are perfectly tailored to your current business needs and future goals.

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Mitel MiVoice Business

MEC Digital — Wed, 16 Feb 2022 06:12:04 +0000

Simplifying All Your Communication and Collaboration Needs into a Single Subscription Offer

MiVoice Business brings your organization a complete communication, collaboration & customer experience solution which ensures employees can not only call, chat & video securely but vitally in today’s new way of working, feel connected regardless of whether they are sat next to each other in the office or remotely at home.

Key Benefits

SIMPLIFYING THE PROCESS WITH COMPLETE FLEXIBILITY

Total commercial and deployment flexibility via the simplicity of a subscription model or by a traditional upfront CapEx model, while also helping your modernization process by including the flexibility to stay on-premise, modernize to Private or Public Cloud.

COLLABORATION

Whether you are in the office, at home or on the road, bring teams together through messaging, video conferencing, screen sharing, file sharing all with a consistent look and feel. Our web, mobile, and desktop applications keep all employees connected

VOICE

Rich PBX Features, advanced call controls, mobility, and IP desk phone options to enable you to talk from anywhere.

IDEAL FOR REMOTE WORKING

Users enjoy a consistent communications experience anywhere, anytime on any device. Easy to use & easy to expand when needed.

LEVERAGE THE POWER OF THE CLOUD

Benefit from Cloud-based Team Collaboration apps which ensure they are always up to date with the latest feature and security updates.

Key Features

● Single Enterprise Identity
● Dynamic Extension
● Single Number Reach

● Hot Desking
● Teleworker
● Flexible Deployment

● Auto-Attendant
● Flexible Day/Night Mode
● Call Routing

● Unified Messaging
● Flexible Music On Hold
● Enhanced Call Screening
● Embedded Meet Me Conferencing

Browse Mitel Solutions

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Mitel: 3 Steps to Optimizing Communications for Business Growth this Year

MEC Updates — Thu, 03 Feb 2022 02:42:41 +0000

Is your business prepared to grab hold of the opportunities awaiting in 2022? Will your communications system be a valuable investment in attaining growth — or a limitation?

Numerous enterprises are discovering that they are burdened by technology choices they had to make rapidly during the pandemic. In the face of shutdowns, communications software became the lynchpin to permit workers to continue cooperating, meet with clients, and work efficiently from home. And, with little time to evaluate the pros and cons of a communications platform, they opted for swift purchases that left them with:

A blend of disconnected communications tools that are awkward for workers to navigate
Unexpected expenses associated with increasing maintenance costs and complicated IT support
Inconsistent execution, with some tools more dependable than others, producing disappointed clients and frustrated workers

Looking ahead, your enterprise now has the chance to shift from worrying about how to keep things moving to focusing on improving operations. As a dynamic, hybrid work environment becomes the new normal, it’s an ideal time to ensure you have a communications platform that’s designed from the ground up. You need one that provides the dependability, agility, and efficiency to optimize productivity today and respond quickly to the unexpected changes tomorrow. To make the most of that prospect, you’ll need to consider these 3 profitable choices:

Select the best communications architecture
Determine the right communications solution
Pinpoint the perfect migration route for your enterprise

1. Select the best communications architecture

This refers to choosing the cloud to simplify and strengthen your technology. The cloud is the most effortless course to streamline and empower your communications technology. There are many benefits to converging disconnected communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities. You can unlock greater productivity and performance. You can also remove the cost and resource burdens of handling your existing systems.

2. Determine the right communications solution

Client and worker expectations have definitely transformed. Enterprises have acquired new confidence in their teams’ capability to work from anywhere. Workers treasure the balance that hybrid workplaces supply. And clients just desire satisfactory service. They do not really demand to know where the worker supporting them is operating from.

For these realities, business communications software will continue to be your ground for worker productivity and customer service excellence. To develop and thrive in any industry, your enterprise deserves a best-in-class and cloud-based communications platform. It should be intuitive to use, scalable, and designed to guarantee that employees can work efficiently from anywhere, any time, and on any device.

3. Pinpoint the perfect migration route for your enterprise

If you construct the most suitable migration path to the right cloud-based communications solution, then you will have your cake and eat it, too.

Chances are, your enterprise has already made acquisitions in a communications platform. You will then need a migration plan that takes that into consideration. You will also need the advice of a reliable partner whose expertise lies in a comprehensive range of communications deployments — including on-premise, private cloud, and public cloud systems. Because of this, you can trust Mitel to secure an easy transition that’s based on a customized migration plan and your timeline for your business.

The customer is in charge: Mitel has a proven record of being 100% customer-centered. You can sit back and allow Mitel to do the heavy lifting. They begin every client migration by attending to your needs and apprehending your current investments, so they can supply you with a range of options.
Investment security: After assessing your options, if the most suitable plan for your business means remaining with an on-premises or secluded cloud platform, for the time being, Mitel stays as an international market leader in these components and has a clear, innovative roadmap for these platforms going forward.
Expert technology to manage your migration: Mitel’s CloudLink architecture is a tested and proven piece of technology. It aids clients in improving the performance of their present investments while they migrate to the cloud. Mitel’s CloudLink architecture will also become tightly incorporated with RingCentral’s MVP solution. This forges the path for Mitel on-premises clients to transfer to the cloud at the speed that is best for them.

Gain the Freedom to Be Prepared for the Future

You may find yourself with a communications platform you deployed during the pandemic that is not supplying you with all the functions you need to grow and meet new challenges ahead. If so, now is an excellent time to press the reset button. Connect with us today to learn more about how communications solutions from Mitel can enhance your business this year and be ready for whatever the future has in store.

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Mitel: Three Reasons Why A Strong Communications Strategy is Vital for Your Business

MEC Updates — Tue, 23 Nov 2021 01:44:43 +0000

Regrets are things that every proprietor and director can do without when it comes to business. Nobody wants to be in a business scenario contemplating, “I should have been ready for that.” Capable directors try to evade those scenarios by looking ahead. They plan for the future, anticipating issues that may impact the business and leaving room to maneuver so that the enterprise is flexible enough to respond to market situations as they come. This forward-looking administration route should apply to all aspects of a business.

The communications system is the foundation of every customer service and sales process. However, numerous directors do not move beyond the dial tone they hear when they acquire a handset. But there is more worth to be gained from a technologically current and feature-rich communication system than a mere dial tone. By looking at the communication system as a strategic asset, you can situate your enterprise to face any eventuality.

Now, let us dive into the reasons why having a strong unified communications strategy is necessary for your business. Even if you already have one, you can still examine if it aligns with the principles curated by Mitel.

1. A Strong Communications System Boosts Your Business Growth

No matter which industry you belong to, the fact is that you cannot be competitive without a completely optimized communications system. For clients and partners, you are missing out on significant ways to improve customer service and possible profit openings if your workers cannot communicate effectively and efficiently with each other. Therefore, in a way, communication is a crucial part of your progress.

It is vital to regularly take a close look at what you own and what you lack. Multiple communications system features that may have sounded needless a generation ago are now table stakes. Additionally, features you supposed would enhance operations may no longer be delivering the support they should be supplying.

Thus, as technology and your business develop, your communications master plan should, too. It should not be a static notion that you worked out in the past when having dial tone was the most strategic move you could make. It should be a continuous process empowered by these critical questions:

How do my workers collaborate?
How does my company manage client interactions?
Do our systems incorporate smoothly, and do they refine efficiency?
Are we taking advantage of all the new features available, or are we behind on updates?
Do we need to move to the cloud to enhance efficiency, or can we do more with what we possess?
How are we prepared to harness cloud technologies when it is time to start migrating?

2. A Strong Communications System Enhances Operations

Since there is no doubt that effective communication and collaboration are critical in the present landscape, a communications strategy can help you improve business procedures and processes.

Studies show that 85 percent of small businesses concur that effective communication between various departments is essential to staying ahead of the competition. But a poor technology blueprint can have costly effects on a business and even affect a company’s capacity to compete.

Inefficiencies are created when workers are managing with outdated systems that do not deliver the features and capabilities that will optimize their day-to-day work operations. Some networks are not assimilated with central operations like customer relationship management. Others do not deliver a single unified view of all message options. Lastly, some do not permit team collaboration, video conferencing, and anytime, anywhere access to email, text, and chat. All of these are not satisfactory anymore. Also, systems that offer the things mentioned but are two or three software updates behind are not running at top effectiveness and may, in reality, be decreasing productivity.

Meanwhile, communications technologies continue to develop, and that is no way going to change. So, companies that do not view their communications system as a strategic asset reassess their investments frequently and optimize their systems on every occasion. They will find themselves in postures where their communication technology mix does not meet the requirements of the enterprise and the market.

3. A Strong and Strategic System Can Be Prepared for Anything

The height of the COVID-19 pandemic on day-to-day processes for businesses of all sizes exhibited just how strategically monumental up-to-date communication technology really is. Companies that had kept pace with ever-modifying communications technologies before the pandemic found it easier to empower employees to work remotely. Those that had an inferior strategic way to their communication system found that they were ill-fitted to maneuver the new business reality.

Now, establishments sensitive to the winds of change will possess a technology investment strategy that ensures they are not caught flat-footed again. They will keep their system as adjustable as possible, ready to add functionality as warranted and capture opportunities when they come.

Examining your communications system in a strategic manner means building a conscious effort to keep pace with technological advancements. This is so you can do more with what you have now and are prepared to upgrade to whatever you need when you need it. It means maximizing the capability of your present system with gradual updates that deliver the integrated email, text, chat, screen-sharing, unified communication, collaboration and video qualifications your workers need to stay connected with associates, clients and partners. And it means acknowledging your eventual move to the cloud, planning for it and being ready for it when your business needs it.

Get the Strategy You Need So You Can Be in Control

With a strategic approach to your communications system, you can design to do more with what you own to meet the shifting necessities of your workers, your clients, and your enterprise. You can harvest all the business advantages offered by your investment. And you can control how technology development affects your operations.

If you are a Mitel client, you would have access to all the critical basics you need to handle strategic control of your communications system. Still, there are likely new capabilities you can unleash to take advantage of technology refinements you have missed if your system is several versions behind. Optimize your system by replacing incoherent tools with further tightly incorporated solutions that can be seamlessly added to your existing infrastructure.

Most importantly, wherever you are in your strategy, you are in control. So, avoid any potential regrets about your communication system by recognizing it as a strategic asset for your business.

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Mitel 6900 IP Series

MEC Digital — Wed, 26 May 2021 00:05:34 +0000

A versatile family of modern business phones designed for today’s mobile work style

The 6900 IP Series is a powerful suite of desk phones with crystal clear audio, advanced features, and a broad array of accessories to improve productivity and mobility in today’s modern business environment.

NEW “T” EDITIONS AVAILABLE: FIRST-OF-THEIR-KIND IP PHONES BUILT USING ANTIMICROBIAL TREATED PLASTICS

Built using plastics treated with an antimicrobial compound shown to inhibit the growth of certain viruses and bacteria on the phone’s plastic surfaces by up to 99.9% *
Redesigned handset that minimizes crevices and holes that might collect germs, dirt, and grime. Available in 6920t and 6930t model

KEY BENEFITS:

ELEGANT PHONES

Choose from expansive models to meet the needs of business users at every level

RICH ACCESSORIES

Tailor each phone to fit your working style with the industry’s largest accessory offering

ADVANCED FEATURES

Bridge the gap between the desk phone and mobile devices with MobileLink

OUTSTANDING AUDIO

Mitel’s Hi-Q audio technology delivers exceptional quality with high definition sounds for an unmatched communication experience

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NEC Recognized As No.1 Worldwide Leader In The SMB Call Control Market

MEC Digital — Tue, 05 Jan 2021 03:15:55 +0000

NEC, a global leader in Communications & IT solutions, for six years in a row, is recognized as the global #1 for SMB (Small and Medium Business) Communications Systems. This success underscores the strength of NEC’s portfolio, the company’s commitment to expanding its global enterprise communications footprint, and the ability to serve customers to the fullest satisfaction.

NEC has a long history and legacy in communications for over 120+ years and remains committed to the Unified Communications market for SMB and Enterprise with, at the core, its UNIVERGE communications portfolio SL, SV, 3C premise-based solutions and its new generation UNIVERGE BLUE UCaaS cloud-based solution offering.

Pillars of Success

MZA’s (www.mzaconsultants.com) reporting on the global Call Control market shows that NEC has led all manufacturers in global shipments in the SMB segment for the last 6 years^*. With a present market share of 17%, NEC is well ahead of all other companies in that segment.

Expertise and innovative strength combined with the company’s dedication, reliability, and financial viability are fundamental pillars to NEC’s success with business partners as well as end customers.

Value For Money

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems – that effectively support Enterprise and SMB customers whose requirements span from traditional to full IP and 100% software-based solutions, and from premises-based to cloud deployments.

Directed at smaller and mid-sized businesses, NEC’s renowned UNIVERGE SV9100 and SL2100 communications servers, together with their powerful range of terminals and business applications including e.g. IP DECT, are intelligent cost-effective communications solutions that pack affordability, efficiency, and enterprise-grade functionality into one. Localization, local language support, and ease of installation are additional benefits that prove crucial for customers and resellers to benefit from the rich functionality of NEC’s solutions.

About NEC

NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

Learn more about our current NEC offerings, connect with us.

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Mitel MiTeam Meetings

MEC Digital — Sun, 06 Dec 2020 21:31:55 +0000

Real-time video collaboration across time zones and geographies

KEY BENEFITS

Expand team interactions beyond the physical confines of your organization to include workers, partners, and customers from anywhere around the globe.
Unify disconnected communication channels with a single application to simplify collaboration.
Reduce the operational cost incurred from managing multiple communication tools.
Increase the value and productivity of your employee’s meetings.
Scale-up and down to fit your business needs with a dynamic cloud infrastructure.

KEY FUNCTIONALITY

Schedule meetings in advance with calendar integrations
Start live video sessions in seconds from a chat or call
Get a complete view of everyone in the meeting with a 16-person multiplane viewing
Grant center stage to presenters with active speaker windows
Display and whiteboard ideas in real-time with screen sharing
Keep track of important discussions with persistent chat logs

Meaningful Interactions, Anytime, Anywhere

Engage in immersive and interactive conversations no matter the time or place.

Make The Most of Every Meeting

Ensure that every meeting is productive with real-time chat logs, screen sharing, and file transfer.

Talk, Chat, and Video. All In One Place.

Seamless collaboration experience between voice, video, and chat all contained in a single solution.

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Mitel MiVoice Connect

MEC Digital — Tue, 07 Jul 2020 00:36:24 +0000

Make your job easier with Mitel MiVoice Connect

All of your communications and collaboration tools in one place

ONE-STOP FOR COMMUNICATION

MiVoice Connect makes all your communications available from a single hub on your desktop.

Work From Anywhere, Together

Collaborate in real-time with multi-party videoconferencing, desktop sharing and audio conferencing

Seamless Integration

Ease sales organization and data entry with Mitel IP phone integration to your CRM application

Do More, Spend Less

The low total cost of ownership. Get seamless and reliable communications and collaboration tool without breaking the bank

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Mitel Collaboration Solutions

MEC Digital — Mon, 08 Jun 2020 18:26:42 +0000

Work from anywhere with MiCollab + MiTeam Meetings

Voice, chat, and video capabilities you need to keep your team connected and productive.

Single point of access for all communication and collaboration

Video, voice, and chat in an integrated solution

Work from anywhere with web and mobile applications

Mitel MiTeam and MiCollab are made for workers who want to collaborate and communicate effortlessly. With a great team collaboration tool, you can stop wasting time switching between tools and bringing everything into one intuitive experience so you can focus on getting stuff done.

Browse Mitel Solutions

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Seamlesss And Secure Access For Your Remote Workers

MEC Digital — Mon, 16 Mar 2020 02:38:41 +0000

MiVoice Connect Edge Gateway

With MiVoice Connect, your company owns, maintains, and controls your business communications network. Its modular design distributes system intelligence across your entire network, ensuring superior reliability, ease of management and seamless connectivity —no matter how many locations and remote workers you have across the world.

Benefits

Consistent user experience for your office-based and remote employees
Removes the complexity of securing remote endpoints, including the elimination of a VPN requirement
Improved voice quality via RAST protocol

Solving Remote Worker Challenges

When it comes to remote employees, security is a top concern. Home or remote working environments can be more of a threat, and therefore, require VPNs, firewalls, and anti-virus programs to protect a company’s sensitive data. With the Edge Gateway, you can eliminate VPNs and third-party programs. It provides seamless and secure connectivity to your remote employees so they can benefit from the same, secure MiVoice Connect experience as your office workers.

Seamless User Experience

The Edge Gateway is fully integrated with endpoints and features of MiVoice Connect. Your remote employees will have full access to all unified communications capabilities – conferencing, collaboration, instant messaging, Outlook integration, call management, and softphone are all available, with the same experience no matter where you’re located.

RAST for Improved Voice Quality

By establishing a RAST tunnel to the Edge Gateway, IP400 series phones can provide the exact same functionality as if they were inside the corporate network. This protocol uses an encrypted tunnel that employs UDP to transport media packets to improve voice quality in less-than-ideal Internet conditions. This protocol falls back to TCP for media transport if UDP fails. TCP is used for signaling traffic.

Secure Endpoints

All traffic to and from the Edge Gateway is encrypted and combined with secure access to MiVoice Connect endpoints to provide you with peace of mind. The MiVoice Connect client links to both the reverse proxy and TURN servers in the Edge Gateway to offer a seamless remote experience. Reverse proxies, the intermediate proxy servers, provide internal server resources to requesting clients outside the corporate network. Outside clients interact with the proxy server as if it were the requested server and thus have no contact with the actual server providing the resources. Plus, none of the Edge Gateway-supported endpoints require the installation of a VPN client to work effectively and securely across your company’s private network.

WebRTC Support

WebRTC supports browser-based apps for media communications and file sharing. The Edge Gateway implements WebRTC, with the MiVoice Connect web collaboration app utilizing WebRTC for real-time communications with a compatible web browser.

Deployment & Licensing

The Edge Gateway is deployed in your DMZ, behind the external firewall and has two interfaces – one internal and one external. The internal one has one IP address whereas the external one has three IP addresses, one for each: RAST, Reverse Proxy, and TURN server. These three addresses must have same network mask and gateway. If you are a MiVoice Connect customer that has already deployed a Mitel Collaboration Service Appliance in your DMZ, you do not need to move the service appliance. Just add an Edge Gateway next to it in parallel. If you are new to MiVoice Connect, the Edge Gateway should go in the DMZ and the service appliance should go behind it in the corporate network.

To manage your Edge Gateway, you can easily do so through the MiVoice Connect Director. For advanced troubleshooting, the Connect Director can pass through to the Edge Gateway admin portal. The Edge Gateway itself is a free add-on to your company’s MiVoice Connect solution. You can run reverse proxies and use Connect apps remotely without purchasing any licenses. Licenses are required when you want to use softphones or desk phones remotely. However, licenses are included with MiVoice Connect Premier and Elite bundles. You can also buy remote media licenses a la carte. These are useful when you want to support guest users of the MiVoice Connect web collaboration app.

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