Unified Communications – MEC Networks Corporation https://mec.ph Your Partner in Innovation: The ICT and Physical Security Distributor in the Philippines Mon, 25 Jul 2022 07:45:52 +0000 en-US hourly 1 https://storage.googleapis.com/stateless-mec-ph-storage/2021/04/2a9b1c0d-cropped-mec-logo-email-signature-32x32.png Unified Communications – MEC Networks Corporation https://mec.ph 32 32 NEC’s Recommended Remote Working Communication Solutions https://mec.ph/news/remote-working-communication-solutions/ Mon, 18 Jul 2022 05:42:48 +0000 https://mec.ph/?p=67508 Remote employment was a bizarre concept several years ago. It was only accessible as a customized agreement in certain circumstances. However, as telework technology rapidly advanced, remote setups flourished, and many establishments prospered. Remote working is becoming common everywhere, and developing a remote workforce is an urgent necessity. Remote working, when managed effectively, may provide… Continue reading NEC’s Recommended Remote Working Communication Solutions

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Remote employment was a bizarre concept several years ago. It was only accessible as a customized agreement in certain circumstances. However, as telework technology rapidly advanced, remote setups flourished, and many establishments prospered. Remote working is becoming common everywhere, and developing a remote workforce is an urgent necessity.

Remote working, when managed effectively, may provide several benefits, including:

  • a cutting-edge concept for smart business management
  • the potential to reduce overhead expenses while increasing production
  • the potential to increase staff productivity
  • the potential to make employees happier
  • can lead to improved client experiences and profits

In essence, there is nothing that makes greater sense in the modern era than remote work, and businesses only need to use it if they have the communications, collaboration, and gadgets that allow teams to work together smoothly. NEC, a pioneer in the communications sector, is providing a range of solutions to help businesses keep up with the times.

Recommended Communications Solutions for Seamless Remote Work Experiences

1. SL2100 – an ultra-smart communication system for 5 to 100+ users

The SL2100 is an extremely intelligent communication device that offers unmatched usability together with powerful conferencing features. In order to enable effective and efficient video conferencing, collaboration, and screen-sharing capabilities, WebRTC is pre-installed in the system.

2. UNIVERGE SV9100 - keeping teams and customers always connected

A solid, dependable, and reasonably priced communication system, the UNIVERGE SV9100 aids enterprises in overcoming all current communication difficulties. The system works best with people between the ages of 10 and 896. The adaptable SV9100 is an all-in-one solution that supports a variety of secure audio, video, and collaboration applications and out-of-the-box mobility while keeping teams and customers connected at all times.

3. UNIVERGE SV9500 - for industry-specific personalized experiences

A communications solution that is effective and efficient and contributes to the development of an ultra-smart workplace is the UNIVERGE SV9500. It provides incredibly adaptable communication and collaboration options that work well in a wide variety of applications.

Maximize Technology for Effective Remote Work Experiences

Remote working has become a widely acknowledged and implemented practice in enterprises all over the world as a result of the tremendous improvements in communication technology and high-speed internet access. Modern smart communications tools have made it possible for businesses to implement remote working successfully and effectively. Employers have seen significant cost savings from implementing remote working policies, and employees now have more freedom to work at their own pace and convenience.

In the face of a crisis, remote working has also shown to be a significant asset. With remote work, employees may carry out their responsibilities while safeguarding both the general public’s health and the ongoing success of the company from harm. In this approach, technology-enabled remote working benefits both enterprises and employees.

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NEC: 7 Advantages of Unified Communications as a Service (UCaaS) for Your Business https://mec.ph/news/nec-7-advantages-of-unified-communications/ Mon, 04 Apr 2022 02:00:00 +0000 https://mec.ph/?p=63016 Unified Communications as a Service (UCaaS) can also be known as hosted or cloud-based UC. This continues to be known for its productivity benefits as it becomes more widely adopted. Its capabilities include premises-based IP telephony, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integration features delivered as a service. The… Continue reading NEC: 7 Advantages of Unified Communications as a Service (UCaaS) for Your Business

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Unified Communications as a Service (UCaaS) can also be known as hosted or cloud-based UC. This continues to be known for its productivity benefits as it becomes more widely adopted. Its capabilities include premises-based IP telephony, integrated audio and web conferencing, mobility, collaboration, video solutions, and business application integration features delivered as a service.

The advantages of UCaaS go beyond simply transferring expenditures from capital to a predictable operating expense. 

7 Reasons to Consider Cloud-based Unified Communications

1. Enterprise Agility

Many IT firms are overworked and unable to strike a balance between everyday operations and strategic projects. One of the benefits of UCaaS is the flexibility and speed with which it can be deployed. Businesses can install UCaaS without the time and resource commitments that come with a traditional deployment method.

Additionally, maintenance and support time is decreased because system updates no longer need to be planned and implemented. UCaaS enables rapid cloud updates, allowing a company to deploy new applications to all users and departments as soon as they are ready. Upgrades may be accomplished without disrupting the system, giving the IT team better flexibility with the communications system.

2. Greater Efficiencies

Hosted Unified Communications services deliver enterprise clients the communication solutions they need without the accompanying capital costs of conventional on-premises systems and the expenses related to management and support. All of this boosts both budgetary and IT resource efficiencies. With a reduced budget barrier, enterprises can evade the upfront capital outlay with UCaaS. Furthermore, the predictable monthly cost allows companies to plan more efficiently.

The IT’s efficiency also improves as there is no need to support and keep physical systems on-site. Eliminating time-consuming assignments for IT personnel helps the organization allocate resources to core competencies and provide strategic value to develop the business.

Having your communications solution in the cloud helps bypass outdated technology and the time and resources required with a large-scale technology rehaul. Cloud-based communications will provide you with a system that scales quickly. It will also be flexible enough to grow alongside your ever-changing business.

3. Enhanced Reliability

Hosted Unified Communications providers drive their UCaaS offerings forward via the cloud. The best providers have dependable data centers that are repeatedly configured and geographically separated to ensure continuous service even when catastrophic events come. They also have Service Level Agreements (SLAs) that provide uptime guarantees.

Each company’s data and user settings are backed up and reflected in various sites, producing a disaster-proof backbone for your enterprise communications. Hosted Unified Communications providers also give all-day monitoring and the latest encryption and security protocols. These will assure you that your data is safe and protected.

4. Ready for Any Calamity

In a crisis or disaster, a UCaaS service provider can quickly adapt to your altered circumstances without making you spend more. Most companies possess a Disaster Recovery Plan to guarantee that data and records vital to the company’s operations are duplicated or secured in off-site storage repositories. UCaaS now gives the capacity to ensure that your communications system is integrated into a comprehensive Disaster Recovery Plan.

5. Better Mobility

UCaaS is a powerful enabler for the mobile worker, the BYOD explosion, and remote/home office worker. It authorizes the access of users to all business communications features from any registered user device, including a smartphone, laptop, desktop, and, of course, desk phone. Organizations can facilitate users’ smartphones to transparently bridge calls from the company’s Wi-Fi networks to cellular networks and back again. This keeps on-the-go and location-agnostic users connected.

Desktop client software can turn any networked PC into a virtual desktop phone and unified messaging terminal. Users can travel with their extensions, use video conferencing, and access advanced call forwarding and web browser dialing. IT companies often have difficulty with managing applications across multiple devices. With UCaaS, users download the device application from the app store, and IT can effortlessly handle their access. Another user benefit is that the experience is identical across all devices.

6. Improved Collaboration

Real collaboration means anywhere, anytime access on any device. UCaaS gives your workers access to applications that will allow them to immediately chat, set up on-the-fly conferences or meetings (both video and voice), share and exchange documents, and engage with customers in real-time. This will not only improve the capability of your workforce to be flexible but will also boost customer satisfaction.

7. Advanced Customization

UCaaS converges enterprise-grade voice qualities with refined Unified Communications and Collaboration applications and hosts them in the cloud. UCaaS also gives the flexibility to select the deployment model and applications to fit your specific requirements. It also offers you the option to grow or recede as your business requirements change.

NEC can give you the key to experiencing all of these benefits today. We’re eager to point you to cloud-based solutions that are perfectly tailored to your current business needs and future goals.

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Mitel: 3 Steps to Optimizing Communications for Business Growth this Year https://mec.ph/news/mitel-3-steps-to-optimizing-communications/ Thu, 03 Feb 2022 02:42:41 +0000 https://mec.ph/?p=55965 Is your business prepared to grab hold of the opportunities awaiting in 2022? Will your communications system be a valuable investment in attaining growth — or a limitation?  Numerous enterprises are discovering that they are burdened by technology choices they had to make rapidly during the pandemic. In the face of shutdowns, communications software became the lynchpin to permit… Continue reading Mitel: 3 Steps to Optimizing Communications for Business Growth this Year

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Is your business prepared to grab hold of the opportunities awaiting in 2022? Will your communications system be a valuable investment in attaining growth — or a limitation? 

 

Numerous enterprises are discovering that they are burdened by technology choices they had to make rapidly during the pandemic. In the face of shutdowns, communications software became the lynchpin to permit workers to continue cooperating, meet with clients, and work efficiently from home. And, with little time to evaluate the pros and cons of a communications platform, they opted for swift purchases that left them with: 

  • A blend of disconnected communications tools that are awkward for workers to navigate
  • Unexpected expenses associated with increasing maintenance costs and complicated IT support 
  • Inconsistent execution, with some tools more dependable than others, producing disappointed clients and frustrated workers

 

Looking ahead, your enterprise now has the chance to shift from worrying about how to keep things moving to focusing on improving operations. As a dynamic, hybrid work environment becomes the new normal, it’s an ideal time to ensure you have a communications platform that’s designed from the ground up. You need one that provides the dependability, agility, and efficiency to optimize productivity today and respond quickly to the unexpected changes tomorrow. To make the most of that prospect, you’ll need to consider these 3 profitable choices: 

  1. Select the best communications architecture
  2. Determine the right communications solution 
  3. Pinpoint the perfect migration route for your enterprise

1. Select the best communications architecture

This refers to choosing the cloud to simplify and strengthen your technology. The cloud is the most effortless course to streamline and empower your communications technology. There are many benefits to converging disconnected communications tools into an all-in-one, cloud-based solution that offers team and video collaboration, mobility, and voice capabilities. You can unlock greater productivity and performance. You can also remove the cost and resource burdens of handling your existing systems.

2. Determine the right communications solution

Client and worker expectations have definitely transformed. Enterprises have acquired new confidence in their teams’ capability to work from anywhere. Workers treasure the balance that hybrid workplaces supply. And clients just desire satisfactory service. They do not really demand to know where the worker supporting them is operating from.

 

For these realities, business communications software will continue to be your ground for worker productivity and customer service excellence. To develop and thrive in any industry, your enterprise deserves a best-in-class and cloud-based communications platform. It should be intuitive to use, scalable, and designed to guarantee that employees can work efficiently from anywhere, any time, and on any device.

3. Pinpoint the perfect migration route for your enterprise

If you construct the most suitable migration path to the right cloud-based communications solution, then you will have your cake and eat it, too.

 

Chances are, your enterprise has already made acquisitions in a communications platform. You will then need a migration plan that takes that into consideration. You will also need the advice of a reliable partner whose expertise lies in a comprehensive range of communications deployments — including on-premise, private cloud, and public cloud systems. Because of this, you can trust Mitel to secure an easy transition that’s based on a customized migration plan and your timeline for your business. 

  • The customer is in charge: Mitel has a proven record of being 100% customer-centered. You can sit back and allow Mitel to do the heavy lifting. They begin every client migration by attending to your needs and apprehending your current investments, so they can supply you with a range of options.
  • Investment security: After assessing your options, if the most suitable plan for your business means remaining with an on-premises or secluded cloud platform, for the time being, Mitel stays as an international market leader in these components and has a clear, innovative roadmap for these platforms going forward. 
  • Expert technology to manage your migration: Mitel’s CloudLink architecture is a tested and proven piece of technology. It aids clients in improving the performance of their present investments while they migrate to the cloud. Mitel’s CloudLink architecture will also become tightly incorporated with RingCentral’s MVP solution. This forges the path for Mitel on-premises clients to transfer to the cloud at the speed that is best for them. 

Gain the Freedom to Be Prepared for the Future

You may find yourself with a communications platform you deployed during the pandemic that is not supplying you with all the functions you need to grow and meet new challenges ahead. If so, now is an excellent time to press the reset button. Connect with us today to learn more about how communications solutions from Mitel can enhance your business this year and be ready for whatever the future has in store.

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Mitel: Three Reasons Why A Strong Communications Strategy is Vital for Your Business https://mec.ph/news/mitel-three-reasons-why-communications-strategy-is-vital/ Tue, 23 Nov 2021 01:44:43 +0000 https://staging.mec.ph/?p=55563 Regrets are things that every proprietor and director can do without when it comes to business. Nobody wants to be in a business scenario contemplating, “I should have been ready for that.” Capable directors try to evade those scenarios by looking ahead. They plan for the future, anticipating issues that may impact the business and… Continue reading Mitel: Three Reasons Why A Strong Communications Strategy is Vital for Your Business

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Regrets are things that every proprietor and director can do without when it comes to business. Nobody wants to be in a business scenario contemplating, “I should have been ready for that.” Capable directors try to evade those scenarios by looking ahead. They plan for the future, anticipating issues that may impact the business and leaving room to maneuver so that the enterprise is flexible enough to respond to market situations as they come. This forward-looking administration route should apply to all aspects of a business.

 

The communications system is the foundation of every customer service and sales process. However, numerous directors do not move beyond the dial tone they hear when they acquire a handset. But there is more worth to be gained from a technologically current and feature-rich communication system than a mere dial tone. By looking at the communication system as a strategic asset, you can situate your enterprise to face any eventuality.

 

Now, let us dive into the reasons why having a strong unified communications strategy is necessary for your business. Even if you already have one, you can still examine if it aligns with the principles curated by Mitel.

1. A Strong Communications System Boosts Your Business Growth

No matter which industry you belong to, the fact is that you cannot be competitive without a completely optimized communications system. For clients and partners, you are missing out on significant ways to improve customer service and possible profit openings if your workers cannot communicate effectively and efficiently with each other. Therefore, in a way, communication is a crucial part of your progress.

 

It is vital to regularly take a close look at what you own and what you lack. Multiple communications system features that may have sounded needless a generation ago are now table stakes. Additionally, features you supposed would enhance operations may no longer be delivering the support they should be supplying.

 

Thus, as technology and your business develop, your communications master plan should, too. It should not be a static notion that you worked out in the past when having dial tone was the most strategic move you could make. It should be a continuous process empowered by these critical questions:

  • How do my workers collaborate?
  • How does my company manage client interactions?
  • Do our systems incorporate smoothly, and do they refine efficiency?
  • Are we taking advantage of all the new features available, or are we behind on updates?
  • Do we need to move to the cloud to enhance efficiency, or can we do more with what we possess?
  • How are we prepared to harness cloud technologies when it is time to start migrating?

2. A Strong Communications System Enhances Operations

Since there is no doubt that effective communication and collaboration are critical in the present landscape, a communications strategy can help you improve business procedures and processes.

 

Studies show that 85 percent of small businesses concur that effective communication between various departments is essential to staying ahead of the competition. But a poor technology blueprint can have costly effects on a business and even affect a company’s capacity to compete.

 

Inefficiencies are created when workers are managing with outdated systems that do not deliver the features and capabilities that will optimize their day-to-day work operations. Some networks are not assimilated with central operations like customer relationship management. Others do not deliver a single unified view of all message options. Lastly, some do not permit team collaboration, video conferencing, and anytime, anywhere access to email, text, and chat. All of these are not satisfactory anymore. Also, systems that offer the things mentioned but are two or three software updates behind are not running at top effectiveness and may, in reality, be decreasing productivity.

 

Meanwhile, communications technologies continue to develop, and that is no way going to change. So, companies that do not view their communications system as a strategic asset reassess their investments frequently and optimize their systems on every occasion. They will find themselves in postures where their communication technology mix does not meet the requirements of the enterprise and the market.

3. A Strong and Strategic System Can Be Prepared for Anything

The height of the COVID-19 pandemic on day-to-day processes for businesses of all sizes exhibited just how strategically monumental up-to-date communication technology really is. Companies that had kept pace with ever-modifying communications technologies before the pandemic found it easier to empower employees to work remotely. Those that had an inferior strategic way to their communication system found that they were ill-fitted to maneuver the new business reality.

 

Now, establishments sensitive to the winds of change will possess a technology investment strategy that ensures they are not caught flat-footed again. They will keep their system as adjustable as possible, ready to add functionality as warranted and capture opportunities when they come.

 

Examining your communications system in a strategic manner means building a conscious effort to keep pace with technological advancements. This is so you can do more with what you have now and are prepared to upgrade to whatever you need when you need it. It means maximizing the capability of your present system with gradual updates that deliver the integrated email, text, chat, screen-sharing, unified communication, collaboration and video qualifications your workers need to stay connected with associates, clients and partners. And it means acknowledging your eventual move to the cloud, planning for it and being ready for it when your business needs it.

Get the Strategy You Need So You Can Be in Control

With a strategic approach to your communications system, you can design to do more with what you own to meet the shifting necessities of your workers, your clients, and your enterprise. You can harvest all the business advantages offered by your investment. And you can control how technology development affects your operations.

 

If you are a Mitel client, you would have access to all the critical basics you need to handle strategic control of your communications system. Still, there are likely new capabilities you can unleash to take advantage of technology refinements you have missed if your system is several versions behind. Optimize your system by replacing incoherent tools with further tightly incorporated solutions that can be seamlessly added to your existing infrastructure.

 

Most importantly, wherever you are in your strategy, you are in control. So, avoid any potential regrets about your communication system by recognizing it as a strategic asset for your business.

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NEC Recognized As No.1 Worldwide Leader In The SMB Call Control Market https://mec.ph/blogs/nec-award-smb-call-control/ Tue, 05 Jan 2021 03:15:55 +0000 https://mec.ph/?p=45906 NEC, a global leader in Communications & IT solutions, for six years in a row, is recognized as the global #1 for SMB (Small and Medium Business) Communications Systems. This success underscores the strength of NEC’s portfolio, the company’s commitment to expanding its global enterprise communications footprint, and the ability to serve customers to the fullest… Continue reading NEC Recognized As No.1 Worldwide Leader In The SMB Call Control Market

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NEC, a global leader in Communications & IT solutions, for six years in a row, is recognized as the global #1 for SMB (Small and Medium Business) Communications Systems. This success underscores the strength of NEC’s portfolio, the company’s commitment to expanding its global enterprise communications footprint, and the ability to serve customers to the fullest satisfaction.

 

NEC has a long history and legacy in communications for over 120+ years and remains committed to the Unified Communications market for SMB and Enterprise with, at the core, its UNIVERGE communications portfolio SL, SV, 3C premise-based solutions and its new generation UNIVERGE BLUE UCaaS cloud-based solution offering.

Pillars of Success

MZA’s (www.mzaconsultants.com) reporting on the global Call Control market shows that NEC has led all manufacturers in global shipments in the SMB segment for the last 6 years*. With a present market share of 17%, NEC is well ahead of all other companies in that segment.

Expertise and innovative strength combined with the company’s dedication, reliability, and financial viability are fundamental pillars to NEC’s success with business partners as well as end customers.

Value For Money

NEC offers a broad range of enterprise communications solutions – ranging from small to very large systems – that effectively support Enterprise and SMB customers whose requirements span from traditional to full IP and 100% software-based solutions, and from premises-based to cloud deployments.

 

Directed at smaller and mid-sized businesses, NEC’s renowned UNIVERGE SV9100 and SL2100 communications servers, together with their powerful range of terminals and business applications including e.g. IP DECT, are intelligent cost-effective communications solutions that pack affordability, efficiency, and enterprise-grade functionality into one. Localization, local language support, and ease of installation are additional benefits that prove crucial for customers and resellers to benefit from the rich functionality of NEC’s solutions.

About NEC

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NEC Corporation has established itself as a leader in the integration of IT and network technologies while promoting the brand statement of “Orchestrating a brighter world.” NEC enables businesses and communities to adapt to rapid changes taking place in both society and the market as it provides for the social values of safety, security, fairness, and efficiency to promote a more sustainable world where everyone has the chance to reach their full potential.

 

Learn more about our current NEC offerings, connect with us.

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Mitel Collaboration Solutions https://mec.ph/datasheet/mitel-collaboration-solutions/ Mon, 08 Jun 2020 18:26:42 +0000 https://mec.ph/?p=42109 INQUIRE NOW Download Resources Now Work from anywhere with MiCollab + MiTeam Meetings Voice, chat, and video capabilities you need to keep your team connected and productive. Single point of access for all communication and collaboration Video, voice, and chat in an integrated solution Work from anywhere with web and mobile applications Mitel MiTeam and MiCollab are made… Continue reading Mitel Collaboration Solutions

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Work from anywhere with MiCollab + MiTeam Meetings

Voice, chat, and video capabilities you need to keep your team connected and productive.

Single point of access for all communication and collaboration

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Video, voice, and chat in an integrated solution

Work from anywhere with web and mobile applications

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Mitel MiTeam and MiCollab are made for workers who want to collaborate and communicate effortlessly. With a great team collaboration tool, you can stop wasting time switching between tools and bringing everything into one intuitive experience so you can focus on getting stuff done.

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Browse Mitel Solutions

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Mitel: Questions To Ask Your Vendor About Secured Communications https://mec.ph/cloud-computing/secure-communications/ Wed, 30 Oct 2019 06:54:44 +0000 https://mec.ph/?p=38864 Mitel listed down questions you can ask your vendor to ensure you’re getting the best security.

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5 Questions Ask To Your Vendor About Secure Communications

Are your communications secure?

Secure communications can defend your business from the harm and destruction of a data breach. And it’s not only for healthcare providers – even daily workplace emails and phone calls can contain information that matters to your customers.

A business that fails to secure its communications is in peril of losing client confidence, that means customers, and future customers, won’t be likely to trust that business.

To ensure secure communications, search for a communications system that can defend the data shared inside your business and beyond. Here are a couple of questions you can raise your vendor to make sure you’re getting the most effective security:

1. What Infrastructure Is Your System Hosted On?

A strong cloud communications provider will be leveraging a best-in-class infrastructure to make sure the very best level of security. This saves you time and resources that can be focused on performance and innovation instead of management and maintenance. Search for a secure communications software system, such as MiCloud Connect, built on Google Cloud, to integrate with the programs you already use.

2. Can Your Communications Software Handle Mobile Securely?

 

Working on the go is a growing norm, which means mobility is even more vital for a communications system. However, a mobile system doesn’t always mean it’s secure. Make sure you can take your system on the go to keep working while away from the workplace, without sacrificing your in-office functionality and security.

3. Is Your Communications Software Certified HIPAA-Compliant?

 

Certified HIPAA and SOC 2 compliant software guarantees that your data is encrypted in transit and at rest, with anti-virus protection and security protocols that adhere to the most rigorous data compliance standards. In creating MiCloud Connect, we worked with third-party auditors to meet restrictive compliance needs and passed strict safeguards and confidentiality tests to make sure the privacy and safety of your data.

4. How Do You Monitor Your System?

 

Your cloud communications provider ought to have a Network Operations Center, a location that regularly monitors a telecommunications network, all day, every day. Do they support it in-house or out-source? What tools and analytics are they leveraging to stay ahead? Top providers are predictive and proactive, not reactive.

5. How Do I get Informed Of Any Issues?

 

No system is perfect, problems will appear, but if they do occur with your communications system, you need to know about it quickly. Transparency is everything. Is your provider proactive in their communications? how do they alert you once issues arise? Is there a public site where you can stay up to date regarding any problems and their solutions?

 

Download Free Mitel Resource

 

Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premiere technology provider.

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Mitel: Omnichannel Vs. Multichannel, Which One’s Better? https://mec.ph/mitel-news/omnichannel-multichannel/ Tue, 24 Sep 2019 08:23:34 +0000 https://mec.ph/?p=38069 Why take the cloud with Mitel?

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A recent study discovered that 69 percent of web users would consult their smartphones for product reviews in-store rather than search out a sales associate. More than half would also buy deals on their smartphones while in the store.

 

These statistics prove that businesses, especially retailers, ought to give multiple channels for customers to interact and communicate with them. But while numerous organizations support more than one channel, several aren’t doing it effectively.

 

This is where the distinction between omnichannel and multichannel becomes vital. These terms are thrown around for years, however, there’s usually confusion over precisely what they mean. While they have similarities, there’s also an enormous difference⁠—and that can make or break your business.

 

Let’s take a more in-depth look at what each term means, why omnichannel is the better approach for your business, and how the correct technology will get you there.

 

The Basics: The Distinction Between Omnichannel And Multichannel


Both omnichannel and multichannel involve selling products or services across more than one channel; after all, your business has both a physical and digital presence. The main distinction comes right down to the customer experience.

 

In the multichannel universe (where most businesses live), the various channels aren’t connected. You will have a physical and a digital store, however, each one has its inventory. Customers might not be able to return online purchases within the physical store.

 

When it comes to communications, the multichannel experience is again siloed. A client can’t simply switch from one method of communication to another. They need to start the conversation all over again and repeat their info, which results in frustration and wasted time.

 

The omnichannel experience, on the opposite hand, breaks down these siloes. The customer experience takes center stage and is seamless. Customers will engage with products and services while moving between channels without any interruption in their journey. This applies to browse for products and services as well as communication. Once you break down these barriers, the benefits of omnichannel over multichannel are clear.

5 Advantages of Omnichannel

 

The omnichannel customer experience outperforms multichannel in many ways. Here we focus on the main advantages when it comes to communicating and delivering superior client service.

 

Create a customer experience hub. With an omnichannel approach, your contact center transforms into a hub, giving agents and executives a full view of the customer journey. When interacting with customers, the hub has the power to seamlessly transition from one communications channel to another.

 

Reps can send an SMS to a client in the middle of their chat session. Or they can switch from chat to a voice call with one click⁠—without losing any client details in the process.

 

Gain a deeper understanding of customers. the combination of cloud communications, machine learning, and AI permits businesses to analyze client communications across all channels, together with social media. Identify potential issues and client complaints so they can be addressed before becoming a true issue.

Download Free Mitel Resource


Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premier technology provider.

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Mitel Named As Best Business Tool of 2019 By Newsweek https://mec.ph/mitel-news/best-business-tool/ Tue, 03 Sep 2019 08:57:44 +0000 https://mec.ph/?p=37900 Why take the cloud with Mitel?

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We are happy to announce that Mitel’s business VoIP software, MiCloud Connect, has been selected as a Best Business Tool for 2019 by Newsweek.

 

From The Report:

 

“With businesses around the country and the world facing continual disruption, technological tools are increasingly crucial to the success of established enterprises and start-ups alike. Which tools can you rely on?

 

Working with Statista Inc., the globally recognized data research company, Newsweek has produced an authoritative list of America’s Best Business Tools. We name the top providers of business software and software services in 54 categories: from audio editing software to cybersecurity tools.”

 

Newsweek interviewed over 10,000 professional users of software and software service providers, asking them to rate every software or software service based on many key elements including:

 

  • Willingness to recommend the provider to others
  • Trust
  • Service promise
  • Reliability
  • Security
  • Continuous improvement
  • Customer satisfaction

 

MiCloud Connect designed on Google Cloud is an all-in-one, simple to use cloud communications solution that features voice, collaboration and optional contact center capabilities. Our mobile app, softphone, and desk phones are designed for individuals first, with an eye toward how you already communicate.

 

Work securely from anywhere

 

Our versatile softphone and mobile applications make it simple for your team to take their work with them, where they are. And since it’s designed on Google Cloud, you know your communications are secure.

 

More Tools, Less hassle

 

MiCloud Connect’s modern, the intuitive user interface makes it simple for end-users and admins to get work done quickly with single click functionality, a seamless experience across devices and real-time management – minimal coaching needed.

 

Get More Out Of Your System

 

Beyond the user-friendly interfaces, MiCloud Connect conjointly features a dedicated client success manager to assist you to get the most out of your communications system.

 

We pride ourselves on delivering a seamless, productive communications experience from start to finish.

Download Free Mitel Resource


Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premiere technology provider.

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NEC: Placing Dynamic Communications At The Center Of Business https://mec.ph/nec-news/dynamic-communications/ Fri, 23 Aug 2019 05:32:08 +0000 https://mec.ph/?p=37838 Why should dynamic communications be at the center of your business?

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Inaccessibility and non-responsiveness aren’t any longer acceptable in today’s business setting. It isn’t prudent in winning or retaining client loyalty; it doesn’t foster internal teamwork; nor does it aid in building a sustainable brand reputation. Plus, from a technology perspective, there isn’t an excuse for extended lags in responsiveness, productivity or collaboration.

 

Unified Communications (UC) with its integrated approach to advanced voice, mobility, messaging, video, and audio collaboration, and communications apps allows organizations of all sizes to effectively manage the how, when and where of their connectivity. However to make such an accessible and dynamic work setting, having the proper foundation is crucial. A communications platform that’s capable of reliably and quickly facilitating and right-sizing however, when and where regarding its accessibility across and on the far side the enterprise.

 

NEC has been recognized by industry experts as having one of the very best levels of client satisfaction among UC vendors and providing client solutions with one of the lowest total costs of ownership within the market. So what performance factors verify the company’s extremely reliable and virtualized UC environments?

Operational & Service scalability

 

Interoperability and accessibility are central to agile enterprise operations from an operational and client service standpoint. Communications systems need to be dependable, sizable and adaptable. but they also should stay manageable.

 

Collaborative & User Accessibility

 

Openness and transparency and the capability to react quickly define what it means to be highly-connected manpower. Through improved access to essential apps and by knowing when and how to best reach somebody, tasks get completed faster and more easily. once complete suits of user-centric UC and collaborative apps are consolidated into one extremely available client, cooperation becomes efficient.

 

Brand sustainability

 

Brand memorability depends on the experiences provided. Each and every interaction – whether interpersonal or electronic – has the potential of enhancing or detracting from an organization’s reputation. As a hub for so several apps, communications systems are often instrumental in understanding that applications and devices are promoting or impeding brand loyalty and worker productivity. Intuitive, feature-rich call accounting systems will give complete visibility into UC usage and the means to effectively assess performance.

 

Download Free NEC Resource

 

Get access to authentic content from one of the leading communications experts in the world from the Philippines’ premiere technology provider.

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